How do you identify and address the root causes of negative feedback or complaints?
Negative feedback or complaints can damage your reputation and affect your bottom line. But instead of ignoring or deleting them, you should use them as an opportunity to improve your products, services, and customer satisfaction. In this article, you will learn how to identify and address the root causes of negative feedback or complaints, and how to turn them into positive outcomes.
-
Khushboo TiwariSenior Associate - ORM (Online Reputation Management) at Internshala | Review Management, Project Planning
-
Blair NeherI help local service businesses grow with warm engaged leads from digital channels. Founder of Talking Monkey and…
-
Varshith ReddySenior Manager, Corporate Strategy at Essar | Driving Sustainable Growth & Innovation