How do you measure your team's emotional intelligence?

Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, and to use them effectively in different situations. EI is essential for building trust, collaboration, and performance in teams, especially in today's complex and diverse work environments. But how do you measure your team's emotional intelligence, and what can you do to improve it?

1 What is team EI?

Team EI is not just the sum of individual EI scores. It is a collective phenomenon that emerges from the interactions, norms, and culture of the team. Team EI reflects how well the team members share and regulate their emotions, how they communicate and resolve conflicts, and how they align their goals and values. Team EI can be influenced by factors such as team size, composition, leadership, and context.

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2 Why is team EI important?

Team EI has many benefits for both the team and the organization. Research has shown that teams with high EI tend to have higher levels of satisfaction, engagement, creativity, and productivity. They also cope better with stress, change, and uncertainty, and are more adaptable and resilient. Teams with high EI can also foster positive relationships with other teams, stakeholders, and customers, and enhance the reputation and image of the organization.

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Bahar Sedarati MD. CPE. FCUCM.

Physician Executive | Certified Wellbeing Executive | LinkedIn TOP VOICE | HBR Advisory Council | Transformed 200+ Executives, Startups & Fortune 50| Unlocking Potentials, Boosting Leadership & ROI | DM to Uncover Yours.
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A pinnacle skill for leadership is emotional intelligence, which comprises several dimensions. Broadly, it involves two domains: self-mastery and social mastery. Under self-mastery, skills such as self-awareness and self-regulation are paramount. These give leaders the extraordinary ability to control impulses, comprehend their emotions, and manage them effectively. In terms of social mastery, leaders need to foster social relationships and social awareness. This paves the way for conflict resolution, gaining significant influence, and becoming a source of inspiration and motivation as a leader.

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Paula Valero

Coach specializing in Women’s Leadership | Professional Self-evaluation | Talent Development | Personal Brand
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La inteligencia emocional el altamente impactante en los equipos, principalmente porque cada uno de ellos va a saber lo que contribuye y desde donde lo hace. Ocuparse de generar equipos con alta IE, es estar alineados, conocer las fortalezas y también necesidades de los demás, para que el equipo sea un baile entre todos los miembros. La inteligencia emocional será clave para que todos los miembros estén conectados al propósito y remen hacia una misma dirección. En definitiva el desarrollo de la misma, beneficia a todos a crear un entorno de trabajo más colaborativo e innovador, en el que cada uno conoce su lugar y aporta desde quien es.

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3 How do you assess team EI?

Assessing team EI involves different methods and tools, depending on the purpose and scope of the evaluation. Self-report surveys are questionnaires that ask team members to rate their own and their team's EI skills and behaviors. This can give useful insights into the team's strengths and weaknesses, as well as any discrepancies between team members' perceptions; however, this method can be biased by social desirability, self-awareness, and honesty. Observer ratings are feedback forms that ask external observers to rate the team's EI skills and behaviors. They can provide an objective and comprehensive perspective; however, they can also be influenced by subjective judgments, expectations, and stereotypes. Behavioral indicators are measurable outcomes that reflect the team's EI skills and behaviors, such as team cohesion or decision making. These can provide concrete and quantifiable evidence of the team's achievements and challenges; however, they can also be affected by external factors like resources or opportunities.

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Bahar Sedarati MD. CPE. FCUCM.

Physician Executive | Certified Wellbeing Executive | LinkedIn TOP VOICE | HBR Advisory Council | Transformed 200+ Executives, Startups & Fortune 50| Unlocking Potentials, Boosting Leadership & ROI | DM to Uncover Yours.
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Emotional intelligence is largely governed by our advanced prefrontal cortex, the logical part of our brain. In my view, hallmarks of emotional intelligence are reflective of this prefrontal cortex function. These characteristics correlate with the aspects of emotional intelligence, such as the ability to regulate responses, exercise impulse control, engage in critical thinking under pressure, maintain clear judgment amidst adversity, foster a sense of positivity and optimism, and anticipate future outcomes. Additionally, an emotionally intelligent person is capable of understanding others' perspectives, managing team conflicts, have adaptability facing change and broad organizational awareness.

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Paula Valero

Coach specializing in Women’s Leadership | Professional Self-evaluation | Talent Development | Personal Brand
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Es necesario establecer que parámetros tenemos y que estamos necesitando en cada momento. Ésto puede servir como punto de partida para observar que tiene cada miembro del equipo y que es aquello que se necesita potenciar, buscar o fomentar. A la vez, nos dará un mapa para medir que es aquello que esta funcionando y que no. Además de ser fundamental, la propuesta de reuniones periódicas de los líderes con cada miembro del equipo para conocer: Desafíos, metas, situación personal, retos, que es lo que le apasiona de su puesto, si tiene deseos, si se ve colaborando en otras tareas/roles... Siempre desde la honestidad y teniendo en mente la mejora real para cada miembro del equipo.

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4 How do you interpret team EI results?

The results of team EI assessments can provide valuable information for team development and improvement, but they should not be taken as absolute judgments. Instead, they should be used as a starting point for dialogue and reflection. When interpreting team EI results, it is important to consider questions such as: what are the team's EI strengths and areas for improvement? How do the team's EI skills and behaviors compare to its goals and expectations? How do the team members' EI skills and behaviors complement or conflict with each other? Additionally, how does the team's EI skills and behaviors affect its relationships with other teams, stakeholders, and customers? Finally, how does the team's context and culture support or hinder its EI skills and behaviors?

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Bahar Sedarati MD. CPE. FCUCM.

Physician Executive | Certified Wellbeing Executive | LinkedIn TOP VOICE | HBR Advisory Council | Transformed 200+ Executives, Startups & Fortune 50| Unlocking Potentials, Boosting Leadership & ROI | DM to Uncover Yours.
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The organizational implications of high emotional intelligence manifest predominantly through potent leadership. Teams with a high emotional intelligence navigate change, adapt seamlessly, and operate in a unified manner. They excel at negotiation, conflict management, and minimize friction. They make decisions in a logical and methodical manner while maintaining positivity amidst uncertainty or adversity. Importantly, such a team promotes robust psychological safety. Establishing a psychologically secure environment necessitates emotionally intelligent leaders and team members who foster courage, display vulnerability, and extend empathy. This helps to support each other, validate vulnerability, and reward acts of openness.

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5 How do you enhance team EI?

Enhancing team emotional intelligence (EI) is an ongoing process that requires commitment, effort, and feedback. To get started, create a safe and supportive climate that encourages openness, trust, and respect. It's also important to promote a shared vision and purpose that aligns team goals and values. Additionally, foster a culture of learning and feedback that recognizes achievements and challenges, while encouraging diversity and inclusion. Furthermore, develop communication and collaboration skills that enable the team to express and listen to emotions, exchange ideas, and resolve conflicts. Finally, provide coaching and training that enhances the team's EI skills and behaviors. Overall, by measuring, interpreting, and enhancing your team's emotional intelligence, you can boost performance, well-being, and impact.

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Bahar Sedarati MD. CPE. FCUCM.

Physician Executive | Certified Wellbeing Executive | LinkedIn TOP VOICE | HBR Advisory Council | Transformed 200+ Executives, Startups & Fortune 50| Unlocking Potentials, Boosting Leadership & ROI | DM to Uncover Yours.
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The bedrock of emotional intelligence is awareness. Mindfulness fosters self-awareness. By nurturing a culture that emphasizes on recognizing and validating emotions and understanding their impact on our decisions, we can help growing team’s EI. What I typically advocate is the expression of feelings, nurturing courage, cultivating a positive outlook, exercising patience and the ability to delay gratification, along with demonstrating compassion and empathy are the practices to enhance the emotional intelligence.

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Paula Valero

Coach specializing in Women’s Leadership | Professional Self-evaluation | Talent Development | Personal Brand
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Generar espacios de confianza, apertura y comunicación para fomentar la libre expresión y necesidades. Revisar periódicamente como se está sintiendo cada miembro del equipo con respecto a proyectos nuevos, decisiones cambiantes, necesidades y retos. Importancia de generar espacios creativos para aumentar esa inteligencia y proyectarla hacia nuevos escenarios que mantengan la implicación de todos. Mucha continuidad, confianza y respeto a todo lo nuevo que trae cada etapa.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you measure your team's emotional intelligence?

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3

4

5

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1 What is team EI?

2 Why is team EI important?

3 How do you assess team EI?

4 How do you interpret team EI results?

5 How do you enhance team EI?

6 Here’s what else to consider

Emotional Intelligence

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How do you measure your team's emotional intelligence?

1

2

3

4

5

6

1 What is team EI?

2 Why is team EI important?

3 How do you assess team EI?

4 How do you interpret team EI results?

5 How do you enhance team EI?

6 Here’s what else to consider

Emotional Intelligence

Rate this article

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