How do you monitor and audit the activities and performance of your DAM system and users?

1 Define your goals and KPIs

Before you start monitoring and auditing your DAM system and users, you need to define your goals and key performance indicators (KPIs) for your DAM strategy. Ask yourself what you are trying to achieve with your DAM system, and how you will measure success. Common goals include improving asset quality and consistency, reducing asset duplication and storage costs, increasing asset reuse and distribution, enhancing asset security and compliance, and boosting user satisfaction and productivity.

2 Track your asset ingestion and processing

One of the most important aspects of DAM is how you ingest and process your assets into your system. You need to track how many assets are uploaded, downloaded, edited, converted, tagged, and archived in your system. You also need to monitor how long it takes to process your assets and whether there are any errors or issues. This will help you identify any bottlenecks, inefficiencies, or risks in your asset ingestion and processing workflow.

4 Review your user behavior and feedback

Your DAM system is only as good as your users who interact with it. You need to review how your users behave and feel about your system. You need to track how many users log in, search, browse, or upload assets in your system. You also need to collect user feedback, such as surveys, ratings, comments, or suggestions. This will help you improve your user experience, adoption, and satisfaction with your system.

5 Audit your security and compliance

Your DAM system is also responsible for protecting your assets from unauthorized access, misuse, or loss. You need to audit your security and compliance policies and practices in your system. You need to check who has access to what assets, what permissions they have, and what actions they perform. You also need to verify that your system meets the relevant legal, ethical, or industry standards and regulations. This will help you prevent any breaches, violations, or penalties with your assets.