How do you nurture and retain your customers after onboarding and engagement?

Providing ongoing value to customers post-onboarding involves: Value Alignment: Align your efforts to what's important for the customer. Regular Check-Ins: Schedule periodic meetings to discuss needs and feedback. Personalized Support: Offer tailored assistance and solutions. Product Updates: Keep customers informed about new features and improvements. Enablement: Share resources that enhance their product knowledge and skills. Customer Community: Encourage engagement in user groups or forums. Feedback Loop: Actively seek and incorporate customer feedback. Loyalty Programs: Implement rewards for continued patronage. Last but not the least, implement a way to measure and communicate the value delivered

From my personal experience following work the best. 1-Ensure your customer service team is responsive, empathetic, and capable of solving problems quickly. At the same time offer support through multiple channels. 2-Engage regularly with your customer through personalized update emails; you can use automation to tailor emails to match customers' behaviour and preferences. 3- Use analytics to tailor the services and products to fulfil customer needs and initiate customer loyalty programs, which could include discounts and special offers. 4-Last but not least, you can always educate customers by providing free materials, simultaneously collecting feedback through surveys, and sincerely acting on the given feedback.

Creating and being able to provide ongoing value is at the core of many businesses today. In a world where everything is readily available and accessible to everyone, the ability to provide ongoing value beyond the first order is essential. It’s not just about retaining a customer but turning them into loyal advocates over the years. Personally, I believe we need to adopt a mindset of being a 'Giver' rather than a 'Taker'. This shift is crucial to nurturing clients, gaining their trust, and being perceived as an added value rather than just another supplier—of which there are countless options, available everywhere and, often, at a lower cost.

Nurturing and retaining customers after onboarding and engagement is crucial for the long-term success of any business. Here are several strategies that can help in fostering a strong, ongoing relationship with your customers: 1. Provide Exceptional Customer Service 2. Engage Regularly 3. Offer Personalization 4. Gather and Act on Feedback 5. Provide Value Beyond the Purchase 6. Implement a Loyalty Program 7. Monitor Customer Health Scores 8. Continuous Improvement 9. Educate Your Customers 10. Build a Community

1. Every relationship starts with value. Make your customers feel valued. Personalize your communication. 2. Set up regular check-ins with your customers to ensure that they realize the value of your offerings. 3. Encourage feedback. Take action on it. Repeat.

I find support after delivery of the product/service particularly effective. By proactively showing you care about how they feel about your product/service, and carefully checking the delivery meets their expectation, create a very close relationship with the customer, establishing the basis of future repeated orders.

É muito relevante uma abordagem proativa na gestão do relacionamento com o cliente. Ao antecipar as necessidades dos clientes e fornecer soluções antes que eles percebam a necessidade, a empresa demonstra um compromisso constante com a satisfação e o sucesso do cliente. Essa prática não apenas fortalece a relação, mas também cria uma experiência positiva, na qual os clientes se sentem cuidados e valorizados. A antecipação de demandas contribui significativamente para a fidelização, pois demonstra a capacidade da empresa em entender e atender continuamente às expectativas do cliente, promovendo uma parceria duradoura.

In my experience, I am always open to talk to my customers and help them in any query for new products or to explain the features of existing products. I was also advising on general trends of the same products on a worldwide perspective. I was often call for meeting just to share insight of the business (Mail products).

Um profissional de Customer Success desempenha um papel fundamental no engajamento dos clientes pós-venda, e isso se deve a várias razões:1. Relacionamento Contínuo: Garante que atendimento de suas necessidades e expectativas, aumentando a fidelidade e a satisfação do cliente. 2.Identificação de Oportunidades: Identifica oportunidades, soluções e serviços adicionais.3. Resolução Proativa de Problemas: Entende os desafios dos clientes e sabe resolve-los, evitando possíveis insatisfações. 4.Feedback e Melhoria Continua: Sabe acolher feedbacks como pontos de evidencias ou melhorias e fornece insights valiosos. 5.Advocacia do Cliente: Atua como um defensor do cliente dentro da empresa construindo uma cultura centrada no cliente.

Ongoing support is crucial to retaining customers. Their goals will change, their issues will change, etc. and you need to be there to help them see how your software is still relevant and can still help them achieve those goals. Furthermore, when new features are released, you should be sharing about these features and how they can further drive more ROI for your customers. Don't just tell them the "what" - but drive home how the feature will help them be more efficient, solve a problem, etc.

I'd say provide ongoing "value". There are two ways for improved customer retention: 1) Customer will forget to cancel their membership. 2) The customers are engaged and keep receiving value from your offering. Obviously, we want to be in the second option. How? We should actively keep showing our customers the benefits and improvement they're getting from using our product. Finance: Here is how much you saved in the last 30 days with ___. Fitness: Here is how much your fitness level improved since you started using ______. Audio books: Last month, you finished 3 books, which is 500% higher than the average person. Let your customers celebrate these small wins, keep them engaged and happy with their achievements.

Serve as the primary contact for customer escalations, taking ownership of coordination and oversight in resolving issues between customers. Vigilantly monitor service activity and performance against service level KPIs, Be open to customer feedback, implement the learnings, and showcase the progress in service improvement. Optimize service levels based on customer needs, emphasizing cost-effectiveness and enhancing customer experience. Express gratitude to customers for their support, cooperation, and valuable feedback, as it contributes significantly to ongoing service improvement efforts.

Provide Ongoing Feedback Open Channels: Create easy channels for customers to provide feedback on your product or service. Feedback Integration: Act on feedback received, demonstrating a commitment to improvement. Acknowledgment: Recognize and appreciate customers who contribute valuable insights.

Keeping customers comes down to giving them useful feedback and showing appreciation. Using clear data and fun elements like games really helps customers feel important and encourages a relationship focused on growth.

Vendors work with many similar customers. Therefore, they can segment use cases and have experience on what actually worked in other similar situations. The vendor is the expert in the room. Of course, nobody knows the customers' business better than they do, but the vendor's advice and feedback can be a main differentiator and provide real value to the customer.

Ultimately, your customer wants to improve some business goal and you speak with people with their own personal objectives. If you are able to decode how to provide real value, your customers will feel fully incentivized to keep on working with you. In case you need to add a specific incentive, it should be part of a long-term roadmap and not a desperate move to retain an unhappy customer.

Provide Ongoing Incentives Loyalty Programs: Establish programs that reward loyal customers, encouraging repeat business. Referral Bonuses: Incentivize customers to refer others, expanding your customer base. Exclusive Access: Offer exclusive perks or early access to new features for long-term customers.

"Ongoing incentives" - let's make this more simple: Keep providing value. That's it. Keep providing value, and over time, invite people to higher / more valuable relationships with you. This will take time, and thats' good, because good relationships take time. The quicker a relationship is built, the quicker it can fall apart. The slower it is built, the slower it is to end.

You have to show the value of your product/service at every part of the customer journey/lifecycle - how good was onboarding, how quickly they got trained and able to produce a solution using the application, how easily the issues got resolved from your end! You have to track the account growth and build account intelligence through analytics and past data related to that account and communicate it to the customer regularly so that the customer stakeholders are apprised of the journey with your product. And hey! This can be good/bad data but as a CSMs, you have to paint the picture in black and white - if everything is hunky dory then awesome else you have to figure out a way with the customer to work on the shortcomings and the next steps.

Adaptability: Stay flexible and adapt your offerings based on changing market dynamics. Sustainability Practices: Consider how your business practices align with sustainability for long-term success. Employee Satisfaction: Happy employees contribute to better customer experiences. Prioritize a positive workplace culture.

Empresas transparentes, que priorizam a diversidade e colocam as pessoas em destaque, estabelecem laços mais profundos com seus clientes. Quando uma organização apresenta esses valores em sua cultura, os clientes se sentem mais conectados, resultando em maior engajamento e fidelidade. Essa valorização da diversidade deve refletir nas estratégias de negócios, mas principalmente em seus produtos e serviços, permitindo que atenda às diversas necessidades e preferências.

I agree you have to do the following: 1. Provide ongoing value 2. Provide ongoing support 3. Provide ongoing feedback 4. Provide ongoing incentives You can still do all of those things, and the customer can churn. There are always going to be things outside your control. Staying organized and accountable, and making sure that you have a communication strategy for the customer in-tact is going to be paramount. Who are the key players, what is your plan to manage them and how are you going to communicate with them? You need to answer all of those questions. The four topics up top are too broad.

Go read the book Kickass: Making Users Awesome by Kathy Sierra. Sierra's contention is that one of your main business goals, whether you have users or customers, should be to help them become better at some key skill associated with your product or service. If you sell cameras, then teach your customers how to become better photographers. If you sell pots and pans, then teach your customers how to be better chefs. By constantly teaching your customers how to improve the skills associated with your products, you not only increase their satisfaction, you build loyalty and advocacy as well. A natural byproduct of increased satisfaction and loyalty is a higher retention rate as well as higher lifetime customer value.