How do you report quality outcomes for construction projects?

1 Define quality objectives

The first step is to define the quality objectives for your project, based on the scope, specifications, and expectations of the client, the contractor, and the regulatory authorities. Quality objectives are measurable and achievable goals that indicate the desired level of quality for the project deliverables and processes. For example, you may have quality objectives related to the materials, design, safety, functionality, or environmental impact of your project.

2 Establish quality criteria

The next step is to establish quality criteria for your project, based on the quality objectives and the relevant standards and best practices in the construction industry. Quality criteria are the specific requirements and characteristics that determine the quality of the project deliverables and processes. For example, you may have quality criteria related to the dimensions, tolerances, strength, durability, or appearance of your project components.

3 Implement quality control and assurance

The third step is to implement quality control and assurance for your project, based on the quality criteria and the project plan. Quality control is the process of inspecting, testing, and verifying the project deliverables and processes to ensure they meet the quality criteria. Quality assurance is the process of auditing, reviewing, and improving the project management and execution to ensure they follow the quality standards and procedures. For example, you may use various tools and techniques, such as checklists, inspections, tests, reports, audits, or feedback, to perform quality control and assurance.

4 Document quality results

The fourth step is to document the quality results for your project, based on the quality control and assurance activities and the project records. Quality results are the data and information that show the actual level of quality achieved for the project deliverables and processes. For example, you may document the quality results using various formats and media, such as reports, charts, graphs, photos, videos, or certificates.

5 Analyze quality performance

The fifth step is to analyze the quality performance for your project, based on the quality results and the quality objectives. Quality performance is the degree of conformity and satisfaction achieved for the project deliverables and processes. For example, you may analyze the quality performance using various methods and measures, such as variance analysis, trend analysis, benchmarking, or customer feedback.

6 Communicate quality outcomes

The final step is to communicate the quality outcomes for your project, based on the quality performance and the stakeholder needs. Quality outcomes are the summary and evaluation of the quality results and performance for the project deliverables and processes. For example, you may communicate the quality outcomes using various channels and formats, such as meetings, presentations, emails, or dashboards.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?