How do you solicit and incorporate feedback from your HR dashboard users and customers?

1 Identify your dashboard goals and audience

Before you ask for feedback, you need to have a clear idea of what your dashboard is trying to achieve, and who it is serving. Your dashboard goals and audience will determine the type of feedback you need, and the best ways to collect it. For example, if your dashboard is designed to provide strategic insights to senior leaders, you may want to focus on feedback that evaluates the relevance, accuracy, and clarity of your data and visualizations. If your dashboard is meant to support operational tasks for HR staff, you may want to prioritize feedback that assesses the usability, functionality, and efficiency of your dashboard.

2 Choose the right feedback channels and methods

Gathering feedback from HR dashboard users and customers is essential, but the method you choose should depend on your goals, audience, and resources. Surveys are a popular option for quickly collecting quantitative and qualitative feedback from a large number of users. However, surveys can suffer from low response rates, biased answers, and vague questions. Interviews are a more in-depth and personal way to collect feedback, but they can be time-consuming and costly. Focus groups involve bringing together a representative group of users and customers to generate diverse feedback, while user testing is a practical way to observe how users use your dashboard and identify errors or bugs. Each of these channels has its own advantages and disadvantages, so it’s important to plan carefully and use best practices when soliciting feedback.

3 Analyze and prioritize your feedback

Once you have collected feedback from your HR dashboard users and customers, you need to analyze and prioritize it, so that you can act on it effectively. You need to sort, categorize, and summarize your feedback, and look for patterns, themes, or insights that emerge from it. You can use tools like Excel or Tableau to organize and visualize your feedback data, and apply techniques like sentiment analysis, frequency analysis, or gap analysis to identify the most important or urgent feedback. You also need to weigh your feedback against your dashboard goals and audience, and consider factors like feasibility, impact, and value when prioritizing your feedback. You can use frameworks like MoSCoW or RICE to help you prioritize your feedback, and create a feedback roadmap that outlines your action plan.

4 Implement and communicate your feedback

After you have prioritized your feedback, you need to implement and communicate it, so that you can improve your HR dashboard and enhance your user and customer experience. You need to collaborate with your dashboard developers, designers, and stakeholders, and assign roles, responsibilities, and timelines for implementing your feedback. You can use tools like Trello or Asana to manage your feedback implementation project, and track your progress and results. You also need to communicate your feedback implementation to your users and customers, and inform them of the changes or updates you have made to your dashboard. You can use channels like email, newsletter, or blog to communicate your feedback implementation, and explain the benefits, rationale, and impact of your dashboard improvements.

5 Evaluate and iterate your feedback

Finally, you need to evaluate and iterate your feedback, so that you can measure the effectiveness of your dashboard improvements, and continue to solicit and incorporate feedback from your users and customers. You need to monitor and analyze your dashboard performance, usage, and satisfaction metrics, and compare them with your baseline or target metrics. You can use tools like Google Analytics or Power BI to measure and report on your dashboard metrics, and assess the outcomes of your feedback implementation. You also need to collect ongoing feedback from your users and customers, and ask them for their opinions, suggestions, or issues regarding your dashboard. You can use channels like feedback forms, chatbots, or social media to collect ongoing feedback, and use it to further refine and optimize your dashboard.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?