How do you support remote network users?

The cornerstone of our strategy is the deployment of a dynamic VPN solution. This solution has the capability to connect users to the nearest data center based on their geographical location. The dynamic nature of this VPN is crucial as it ensures that network speed is optimized by adjusting the DC as users travel or change their location. The intelligent routing within the dynamic VPN automatically directs traffic through the most efficient path to the nearest data center, reducing latency and enhancing overall network performance. Imagine a scenario where a user is working from Los Angeles (LA). With our dynamic VPN in place, their traffic would be intelligently routed to the nearest data center, ensuring a swift and responsive network

Work from home for any period of time and you will quickly learn what remote users need to do their jobs brilliantly. Technically this should be the same as working in different offices - as the pcs and people are remote to the main servers and applications. But it is different. Bandwidth, home or travelling equipment, cameras, communication devices, seating, home work environment, VPNs, desktop support and more all vary - and therefore so do end user needs. Set standards so you are not trying to manage 1000 different setups but do make everyone's working life - regardless of location - frictionless so they can be as productive as possible, regardless of location. ITs job is to enable the business - so go to it.

Having considered the applications users need to use, times, bandwidth and latency requirements, it is imperative have standards or best practices in place and documented. In addition to this, you should put tools in place to monitor these benchmarks. Close monitoring would help you take prompt action when there's a deviation, before it becomes a major issue.

Supporting remote network users is essential for modern organizations. To excel in this, establish a strong infrastructure with secure VPNs and remote access solutions like cloud-based apps. Effective communication through platforms like Slack and regular check-ins is crucial. Ensure quick troubleshooting with remote tools and prioritize cybersecurity with updates and training. Empower remote employees with training and tips for success. Monitor performance and adapt strategies accordingly. By embracing these steps, organizations can create a thriving remote work environment that boosts productivity and engagement

To provide remote support for network related issues, first try to get the best information and requirements. VPN for connect with remote user. Reverse proxy for application uses.

A good practice is to set up MFA. There are a variety of multi-factor authentication solutions that are simple to set up, yet secure in their implementation. Okta, Symantec, and Microsoft offer easy to use implementations.

A VPN solution is one of the simplest ways to enable remote workers to access resources on your company network. However, ZTNA solutions are the clear winner for larger companies with multiple different resources that need to be shared remotely. ZTNA’s application-based access model solves the problem of users getting access to resources they shouldn’t have access to. Furthermore, the “never trust, always verify” approach ensures all requests, local or remote, are authorized. Once ZTNA is fully implemented in your business, it’s even easier for employees to use than a VPN. Traditional VPNs require more manual configuration and offer less flexibility than ZTNA remote access solutions.

In my own little way, to support a remote network user, One must be a good listener. In other way, how can you solve a problem you cannot comprehend? Some users don't like telling you the truth because they fear being penalized and this singular action impede our Jobs as support specialist.

an example of it , could be figuring out the protocol survivability in terms of NAT traversal , and perhaps AES_256 bit could considered as base for encryption level for sure use of a brand with good panel could be considered as well.

I have used many remote access programs. Examples are Barracuda, Team Viewer, Bomgar, etc. If the client was part of our managed services we would have software that would allow remote access to their PCs. I didn't like connecting to clients machines in this manner. I always felt the client would rather initiate the connection rather than me connecting without them doing anything. For Windows PCs I found the built-in application Quick Assist to be user friendly. For Mac users you need to be familiar with the System Preferences to walk them through allowing remote access applications in Accessibility and Screen Sharing just to see the remote screen. Documentation is key when troubleshooting non- computer network devices.

Here are some best practices for safe remote desktop access: - Don’t expose RDP to the internet. - Require long and complex passwords. - Limit login attempts. - Patch your machines. - Enable Multi-Factor Authentication (MFA). - Utilize The Principle of Least Privilege. - Restrict Local Administrators from Using RDP. - Use Non-Administrator Accounts.

There aren’t many scenarios where Remote Desktop really makes sense . Once proposed as VDI, a replacement for end-user laptops, this has thankfully fizzled out. High latency, combined with poor performance are a huge issue with these solutions.

If it is not possible to optimize the network performance at a remote location to an acceptable level, their company may have to provide the remote worker with a dedicated device, such as a 5G hotspot.

Their network quality is affected by the quality of the internet connection and bandwidth of the location they are working from. As a network or systems administrator you can only optimise what is in your control.

If after, all those things, we have same situation, you can contact a remote worker to deploy new device that have a nice spécifications

If possible, include the IT Department's remote work policies and procedures with any policies or remote work agreements that HR may already have created.

Streamlining and automating support resources is key. I have found that empowering users to be self-sufficient helps keep them focused on their business tasks, ultimately improving rapport and their confidence in IT support. Simplifying knowledge base articles, keeping them up to date, and making them accessible builds a solid foundation in the support model.

In my experience with remote workers, I try to always have regularly scheduled check-ins with users. Also providing them with training on how to connect to a hotspot and handle home network rebooting and other features of their setup really helps. Training is key to a good remote employee. Always stress that they reach out as soon as a problem happens and to not ignore it as it may get worse over time.

To do it, I shall organize a workshop to show how to use tools, devices and manage them. After that I will build a document in that I put more explanation about the difference issues that network users can have, to help them to fix any issues at any moment.

Remote Access Methods: Provide secure remote access options like VPNs and remote desktop solutions. Security Measures: Implement 2FA, strong passwords, and endpoint security tools. Communication Tools: Use cloud-based collaboration tools for seamless communication and file sharing. Support and Training: Offer 24/7 support, regular training on security best practices, and clear policies. Monitoring and Compliance: Monitor network traffic, conduct audits, and ensure compliance with data security regulations. Backup and Recovery: Have robust backup and disaster recovery plans in place. Adapting these strategies to your organization's needs will help support remote network users effectively.