How do you train and support your mobile workforce and app developers with MAM?

1 Identify your mobile app needs and goals

Before you implement MAM, you need to identify your mobile app needs and goals. What types of apps do your employees need to perform their tasks and collaborate effectively? What are the business outcomes and benefits that you expect from these apps? How will you measure and monitor the app performance and usage? By answering these questions, you can define your mobile app strategy and align it with your MAM policies and tools.

2 Choose the right MAM solution and platform

There are different types of MAM solutions and platforms available in the market, each with its own features and capabilities. Some of the factors that you should consider when choosing the right MAM solution and platform for your organization are: the level of security and control that you need, the compatibility and integration with your existing systems and devices, the flexibility and scalability to support different app scenarios and user groups, and the cost and maintenance requirements. You should also evaluate the user interface and functionality of the MAM solution and platform, and how easy it is for your app developers and administrators to use and manage.

3 Train your app developers on MAM best practices

Your app developers are responsible for creating and maintaining the apps that your employees use on their mobile devices. Therefore, they need to be trained on MAM best practices, such as: how to design and code apps that comply with your MAM policies and standards, how to test and debug apps for different devices and platforms, how to publish and update apps through the MAM solution and platform, and how to troubleshoot and resolve app issues. You should also provide your app developers with the necessary documentation, resources, and support to help them with their MAM tasks.

4 Educate your employees on MAM benefits and rules

Your employees are the end-users of the apps that your app developers create and manage through the MAM solution and platform. Therefore, they need to be educated on MAM benefits and rules, such as: how MAM can help them work more efficiently and securely on their mobile devices, how MAM can protect their personal data and privacy, what are the MAM policies and procedures that they need to follow, and what are the consequences of violating or bypassing the MAM rules. You should also provide your employees with the necessary training, guidance, and feedback to help them with their MAM usage.

5 Monitor and optimize your MAM performance and outcomes

Once you have implemented MAM, you need to monitor and optimize your MAM performance and outcomes. You can use various metrics and indicators to measure and evaluate the effectiveness and impact of your MAM solution and platform, such as: the number and type of apps that your employees use and download, the app usage and engagement rates, the app security and compliance incidents, the app feedback and ratings, and the app return on investment and value. You should also use the data and insights from your MAM monitoring and optimization to improve your mobile app strategy and MAM policies and tools.

6 Engage your mobile workforce and app developers with MAM

Finally, you need to engage your mobile workforce and app developers with MAM. You can do this by creating a culture of collaboration and communication around MAM, such as: soliciting and incorporating their input and feedback on MAM issues and opportunities, recognizing and rewarding their achievements and contributions to MAM, providing them with ongoing learning and development opportunities on MAM, and fostering a sense of ownership and accountability for MAM. You should also leverage the social and gamified features of your MAM solution and platform to motivate and incentivize your mobile workforce and app developers with MAM.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?