When a major system failure occurs, managing client expectations is crucial to maintaining trust and minimizing frustration. Here's how you can effectively handle the situation:

• Communicate promptly: Inform clients immediately about the issue, providing a clear timeline for resolution.

• Offer regular updates: Keep clients in the loop with frequent status updates to show progress and transparency.

• Provide solutions: Suggest alternative options or workarounds to help clients continue their operations.

How do you manage client expectations during a system failure? Share your strategies.