New employees need to embody your hotel's brand reputation. How can you ensure they excel at the front desk?
Ensuring your new front desk employees become brand ambassadors starts with proper training. To guarantee they uphold your hotel's reputation:
- Immerse them in the brand culture. Use role-playing scenarios that emphasize service standards and guest interaction.
- Provide a comprehensive manual of standard operating procedures, including FAQs and response templates.
- Regularly monitor performance with constructive feedback, emphasizing areas aligned with brand values.
What strategies have you found effective for training employees to represent your brand?
New employees need to embody your hotel's brand reputation. How can you ensure they excel at the front desk?
Ensuring your new front desk employees become brand ambassadors starts with proper training. To guarantee they uphold your hotel's reputation:
- Immerse them in the brand culture. Use role-playing scenarios that emphasize service standards and guest interaction.
- Provide a comprehensive manual of standard operating procedures, including FAQs and response templates.
- Regularly monitor performance with constructive feedback, emphasizing areas aligned with brand values.
What strategies have you found effective for training employees to represent your brand?