Policy changes in insurance can create unease among clients, but with the right approach, you can reassure them and maintain their trust. Here's how:

• Communicate proactively: Inform clients about changes before they happen, explaining the reasons and benefits clearly.

• Listen actively: Encourage feedback through surveys or direct conversations, showing that you value their input.

• Provide support: Offer dedicated channels for clients to ask questions and get personalized assistance.

How do you handle client concerns during policy changes?