When two team members disagree on how to handle a client issue, it's essential to mediate effectively to maintain smooth service operations. Here are some strategies to help navigate their differing approaches:

• Encourage open dialogue: Facilitate a meeting where both parties can express their perspectives and concerns.

• Seek common ground: Identify shared goals and mutual interests to build a collaborative solution.

• Set clear guidelines: Establish a protocol for handling similar disputes in the future to prevent recurring conflicts.

How do you handle team conflicts over client issues? Share your thoughts.