What are the benefits and risks of outsourcing RPA projects?

2 Risks of outsourcing

Outsourcing RPA projects can also pose some challenges and risks, such as loss of control and visibility over processes and outcomes, dependency and lock-in with the outsourcing partner, security and compliance issues, and communication and coordination problems. These risks may arise due to differences in standards, methodologies, expectations, access to sensitive data, regulations, policies, cultural barriers, language barriers, time zone differences, or misalignment with the client organization's vision and values.

3 Choosing the right outsourcing partner

When outsourcing RPA projects, it is essential to choose the right partner that can meet your needs and expectations. You should consider their reputation, portfolio, and references to indicate their expertise, quality, and reliability. Additionally, look into their RPA capabilities, certifications, and technologies to determine their compatibility, flexibility, and innovation. Furthermore, assess their pricing, contract, and service level agreements to define the scope, deliverables, timelines, and performance indicators. Finally, evaluate their communication, collaboration, and support channels to ensure the alignment of feedback and resolution of issues.

4 Choosing the right outsourcing model

When selecting an outsourcing partner, it is also important to consider the right outsourcing model that fits your budget, timeline, and objectives. Common models include project-based outsourcing, where the partner is responsible for the end-to-end delivery and maintenance of the solution; staff augmentation outsourcing, where a part of the RPA team or function is outsourced; and managed services outsourcing, where the entire RPA function or operation is outsourced. Each of these models has its advantages and disadvantages, so it's important to weigh them carefully before making a decision.

5 Best practices for outsourcing RPA projects

Outsourcing RPA projects can be an effective way to automate business processes and achieve goals, but only if done properly. To ensure a successful and smooth outsourcing process, it’s important to define goals and expectations clearly and communicate them to the outsourcing partner. Establishing a governance structure, project plan, and change management process is also necessary to monitor and control progress. Additionally, involving key stakeholders such as business users, IT staff, and executives in the process is essential. Furthermore, maintaining regular communication with the outsourcing partner and evaluating their performance are important for a positive experience. By following these best practices, you can ensure a successful RPA project.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?