What are the best FM performance indicators for you to use?

2 Why are FM performance indicators important?

FM performance indicators are important because they enable you to assess and improve the quality and efficiency of your FM operations. They help you identify the strengths and weaknesses of your FM processes, as well as the opportunities and threats in your external environment. They also help you align your FM objectives and strategies with your organizational goals and vision. By using FM performance indicators, you can track and report your progress, achievements, and challenges, and make informed decisions and adjustments to optimize your FM performance.

3 How to select FM performance indicators?

When selecting FM performance indicators, there is no single approach that works for everyone. You should take into account your FM goals, context, and resources, as well as the expectations and needs of your stakeholders. However, some criteria that can help guide your selection include relevance, reliability, measurability, comparability, and actionability. Relevance means that the indicator should be related to your FM objectives and priorities and reflect what matters most to your organization and stakeholders. Reliability requires accurate, consistent, and verifiable data with a clear definition and methodology. Measurability requires a quantifiable or observable unit of measurement with a suitable frequency of collection. Comparability allows you to identify trends, gaps, and best practices by comparing the indicator over time or across locations. Lastly, actionability means that the indicator should be useful for decision making and improvement with a link to FM actions and responsibilities.

4 How to use FM performance indicators?

Once you have selected your FM performance indicators, you need to use them effectively to measure and improve your FM performance. To do this, you must first collect data from reliable sources, such as surveys, audits, meters, sensors, or records. After analyzing the data to identify patterns, anomalies, correlations, or deviations, you should report and communicate the results of your indicators to stakeholders. You can use various formats and tools, such as dashboards, charts, tables, or reports, to present the results clearly and concisely. Finally, you can evaluate and improve the performance of your FM activities by using methods such as benchmarking or gap analysis. Additionally, you can use the SWOT analysis or PDCA cycle to compare, diagnose, plan, implement and monitor your improvement actions.

5 How to review and update FM performance indicators?

FM performance indicators are not static or fixed. You need to review and update them regularly to ensure that they are still relevant, reliable, measurable, comparable, and actionable for your FM goals, context, and resources, as well as the expectations and needs of your stakeholders. You can use various sources and feedback, such as audits, surveys, reviews, or consultations, to assess the validity, usefulness, and impact of your indicators. You can also use best practices, standards, or frameworks, such as ISO 41000, IFMA, or BIFM, to guide and inform your review and update process.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?