What do you do if customers are not responding to your assertiveness?
Assertiveness is a key skill in customer experience management, allowing you to communicate your message confidently and clearly. However, when customers seem indifferent or unresponsive to your assertive approach, it can be challenging to maintain service excellence. The key is to navigate this situation thoughtfully, ensuring that your assertiveness doesn't cross into aggression, which can further alienate customers. Instead, focus on understanding the reasons behind their lack of response and adapt your approach to meet their needs and preferences.