What do you do if external auditors or regulators provide critical feedback in your IT role?

Receiving critical feedback from external auditors or regulators can be a challenging experience in your IT role. It's essential to approach this feedback professionally and constructively to improve your systems and processes. These external evaluations are vital for maintaining compliance with industry standards and can ultimately strengthen your IT operations. By understanding how to effectively respond to and implement this feedback, you can turn a potentially negative situation into a positive opportunity for growth and enhancement of your IT environment.

1 Acknowledge Feedback

When you receive critical feedback from auditors or regulators, the first step is to acknowledge it without becoming defensive. This demonstrates professionalism and a willingness to engage with the feedback constructively. Take the time to fully understand the concerns raised and the context in which they were made. This is not only courteous but also sets the stage for a productive dialogue where you can ask questions to clarify any points that are unclear and ensure you have a complete grasp of the issues at hand.

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Shayan Akbari

Head & founding father Of AHRAR Universal Organization - Origin and founder Of Universalism ✮ t.me/AOrgan ✮ Saoshyan.Org ✮ On a Mission to build the World's largest Organization.
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EMOTIONAL REGULATION: Recognize the feelings of upset and irritation the feedback might cause. Implement many ways i.e. mindfulness or breathing techniques to control emotional responses. INFORMATION SEEKING: Ask them for distinct contexts and proofs that substantiate the critical feedback. It will help in drawing a clear picture so as one can know the areas that requires some touch-ups. ACKNOWLEDGE AND APPRECIATE THE FEEDBACK: Thank the auditors or regulators for being so bearing in mind that they help to improve the company afterwards. DEVELOP A PLAN: Put together a written self-assessment plan incorporating those areas of deficiency identified by the review.

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Prakash K.

Senior Technology Services Engineer @ Walmart [ CSM® | CSD® | PSM® | CSPO® | PSPO™ | 12x Microsoft® Azure® certified | 4x GCP® certified | Core Java | Go | Microservices | JPA | DSA | SOLID design principles ]
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It is crucial to receive the feedback from the auditors and regulators for our project . Always return the key inputs from the feedback and note down the actionable items to correct at immediate effect

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2 Analyze Criticism

Once you have acknowledged the feedback, it's crucial to analyze it thoroughly. Break down the feedback into actionable items and assess which areas of your IT operations are affected. Determine if the feedback is valid and if it points to systemic issues or isolated incidents. This analysis will help you prioritize the necessary changes and formulate a plan that addresses the root causes of the problems identified by the auditors or regulators.

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Prakash K.

Senior Technology Services Engineer @ Walmart [ CSM® | CSD® | PSM® | CSPO® | PSPO™ | 12x Microsoft® Azure® certified | 4x GCP® certified | Core Java | Go | Microservices | JPA | DSA | SOLID design principles ]
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From the inputs from the auditors or regularors ,.analyze that the datas for which our system is not meeting the requirements and have a correct measure of actions and plan items to fix immediate

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3 Formulate Response

Formulating a well-thought-out response to the feedback is your next move. This involves creating a plan of action that not only addresses the immediate concerns but also looks at long-term improvements. Your response should outline the steps you will take, the resources you will need, and a timeline for implementation. It is important to be realistic in your commitments and ensure that any changes you propose are sustainable over time.

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Prakash K.

Senior Technology Services Engineer @ Walmart [ CSM® | CSD® | PSM® | CSPO® | PSPO™ | 12x Microsoft® Azure® certified | 4x GCP® certified | Core Java | Go | Microservices | JPA | DSA | SOLID design principles ]
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Once regulators published the results, consider that as a long term requirements for the stability of the system to be improved over course of time

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4 Engage Stakeholders

Engaging stakeholders is an essential part of responding to critical feedback. Inform key individuals within your organization about the feedback and how it impacts their areas of responsibility. Collaboration is key; involve teams that will be affected by changes in the planning process. This helps in gaining support for your response plan and ensures that everyone understands their role in implementing the necessary improvements.

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Prakash K.

Senior Technology Services Engineer @ Walmart [ CSM® | CSD® | PSM® | CSPO® | PSPO™ | 12x Microsoft® Azure® certified | 4x GCP® certified | Core Java | Go | Microservices | JPA | DSA | SOLID design principles ]
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Audit to inputs are crucial for organisation's success growth. Within the business unit need to involve the key area of responsible person to look into the inputs and have plan of execution

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5 Implement Changes

Implementation of changes is where your response plan comes into action. Begin executing the steps you have outlined, ensuring that you document progress and any challenges encountered along the way. It's important to communicate regularly with your team and stakeholders about the status of the implementation. This keeps everyone informed and allows for adjustments to be made if certain aspects of the plan are not working as expected.

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Prakash K.

Senior Technology Services Engineer @ Walmart [ CSM® | CSD® | PSM® | CSPO® | PSPO™ | 12x Microsoft® Azure® certified | 4x GCP® certified | Core Java | Go | Microservices | JPA | DSA | SOLID design principles ]
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Need to execute the plan in a phased manner. Most important part of adopting the change is to execute the same. Always regularly check the progression of the implementation

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6 Monitor Progress

Monitoring progress is critical to ensure that the changes you've implemented are effective and that you're moving towards compliance with the auditors' or regulators' expectations. Set up mechanisms to track the effectiveness of the changes, such as regular audits or reviews. Use this information to refine your approach as necessary. Continuous monitoring not only demonstrates your commitment to improvement but also helps in preventing future critical feedback by proactively managing potential issues.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if external auditors or regulators provide critical feedback in your IT role?

1

2

3

4

5

6

7

1 Acknowledge Feedback

2 Analyze Criticism

3 Formulate Response

4 Engage Stakeholders

5 Implement Changes

6 Monitor Progress

7 Here’s what else to consider

Information Technology

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What do you do if external auditors or regulators provide critical feedback in your IT role?

1

2

3

4

5

6

7

1 Acknowledge Feedback

2 Analyze Criticism

3 Formulate Response

4 Engage Stakeholders

5 Implement Changes

6 Monitor Progress

7 Here’s what else to consider

Information Technology

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