What do you do if physicians abuse their power in conflict resolution?

Recognizing and addressing abuse of power in conflict resolution is essential for maintaining a healthy work environment. By acknowledging abusive behaviors, such as intimidation or coercion, healthcare leaders can take proactive steps to address the issue. This includes providing training on conflict resolution and promoting a culture of respect and professionalism. Additionally, establishing clear policies and procedures for reporting and addressing abuse can help prevent future incidents and ensure the well-being of all staff members.

As a former medical malpractice defense attorney, I think in terms of evidence. Evidence is one of the tools we use to build belief. Work to collect evidence about the specifics of the behavior in question. This would include date, time, incident, and witnesses, but also the specifics of what was said. This does not mean that you will use this evidence to report the behavior but ideally to raise it with the offending physician. Then I’d move to another tool we use to build belief-questions. Ask the offending physician questions about their behavior. People are much more open to critique when it is expressed in the form of questions and with curiosity.

Documenting incidents of power abuse in conflict resolution is essential for accountability and resolution. By keeping detailed records of abusive behaviors, healthcare leaders can provide evidence and context when addressing the issue. Documentation should include dates, times, descriptions of the incident, and any witnesses present. This information helps to identify patterns of behavior, inform interventions, and protect the well-being of staff members. Additionally, maintaining accurate records demonstrates a commitment to transparency and accountability within the organization.

Dealing with physicians who abuse their power can be emotionally draining. Prioritize self-care by seeking support from friends, family, or a mental health professional. Practice self-care activities such as exercise, mindfulness, and relaxation techniques to manage stress and maintain your well-being.

As a hormone practice consultant for more than two decades, I've learned a little about physician behavior. A successful approach to addressing abuse of power is to have a private conversation with the physician. Developing a close professional relationship allows me to understand why physicians behave the way they do and makes it easier to have a heart-to-heart conversations on what the real problem/s may be.

Maintaining professionalism is paramount when addressing power abuse in conflict resolution. Healthcare leaders must set the standard for respectful communication and behavior, regardless of the situation. By modeling professionalism, leaders foster a culture of mutual respect and trust within the organization. This includes actively listening to all parties involved, refraining from personal attacks, and adhering to established conflict resolution protocols. By upholding professionalism, healthcare leaders create an environment where conflicts can be resolved constructively and relationships can be preserved.