What do you do if your boss becomes defensive during challenging conversations?
Navigating challenging conversations at work, especially with a defensive boss, can be like walking through a minefield. You know you have to tread carefully, but you also need to get to the other side. Your approach to these conversations is critical, as it can either defuse the tension or escalate the situation. Understanding how to manage these dynamics is an essential skill in systems management, where clear communication and problem-solving are key to maintaining an efficient and harmonious work environment.