What do you do if your customer service skills are put to the test during a medical sales interview?

I agree with this statement. Customer service skills are vital to every sales position. Without this, good luck getting in the door of any business.

During a medical sales interview, demonstrate active listening, empathy, and clear communication. Showcase strong product knowledge, problem-solving abilities, and relationship-building skills. Address objections diplomatically and follow up with a thank-you email to express gratitude and reiterate interest in the position.

1- Be prepared. Know the product (medical device); study the research; and understand the purpose, expectations, and limitations. 2. Listen. Many salespeople interrupt when they hear a negative comment resulting in losing the opportunity to build the relationship; and their credibility as the most knowledgeable person in the room about the product. 3. Thank the customer for their insight. Show understanding with your answer. 4. Cite testimonials. Have letters of recommendation from sold customers. 6. Offer a trial period of usage along with 90-120 day product training to all staff as well as 24 hr/7 day week support hotline with a network of professionals to contact.

I agree that customer service is a vital part of your relationship. Do what needs to be done and then go above and beyond. This builds trust

I would agree with this statement. As well as to possibly even add potential solutions you can provide knowing the services/products the medical company can offer. Depending on your current customers' needs as well as stating you will follow up after - including doing what you mentioned. It shows not just empathy, but integrity and allows the growth of relationships for the business and customer.

This is a subject that relates back to one of the most basic premises of selling. We cannot sell something that we would not buy ourselves. I may not be a doctor, but a doctor is not a patient and yet they can recommend treatment without actually feeling the symptoms of those they are providing care to. In that same way the process of sales is similar to the process of patient care, lots of exploration and genuine care is necessary to comprehend actual needs and propose meaningful solutions.

The word “empathy” was invented in 1908. It’s a great way to encapsulate the feeling of caring, without actually talking about anything of substance; avoiding discovery. Avoid empathy at all costs! The top 10% in medical device sales care deeply about their customer and are able to put themselves in other peoples shoes. However, if you were to ask one of their peers to describe them, “empathy,” would not be one of the words used.

Empathy is going that extra mile to show that you care and are interested in the situation on ground. I have had so many scenarios where I had to get up from my desk to ensure things get done.

To start , don’t sound like a Sales person , explain your self very clearly, as to why you are there, if possible make an appointment and be on time . Demonstrate/ explain, the goodness of your product , while not sounding like a Parrot , don’t keep repeating the same line over and over again. Listen to their feedback back and let them talk and you just listen and and then clarify their concerns and let them understand that you absolutely understand their concerns - works all the time

You have to understand the way your actions affect others. Put yourself in their position. Believe in what your products are and know that you represent the product and when you sell it to someone then the product represents you

Always give your self enough time with each client. Don’t keep looking at your watch . Complete what you came first. Spend enough time explaining things and let them know that you are very approachable and they can contact you if they have any questions or you will make time for them if they need you to return your their office !

With this statement, one has to have the ability to be able to adapt to diverse personalities, and have knowledge of the subject matter. You cannot treat all customers the same.They all must be treated according to their personality in order to be successful in this industry.

Learn your customer and know their needs. Be prepared before you go into a business relationship. Do your research on your customer but also research your competitors

Chances are your customer has already checked out you, your company and your product. Be prepared to give an answer to their questions and don’t talk over their head or be pretentious

Make sure that you are completely trained with your product— study it real well and should be able to answer any questions about the product in a layman’s perspective- make sure you go slow and don’t rush or do not beat around the bush . Answer all their questions and make sure they have understood what you were explaining. Ask them if they have any questions . Make sure you have all the instruction manuals and hand it over to them - do not rush them — never works !!!

Try to make sure that you have been talking to them , following up with them if everything is okay and then if the Customer is dissatisfied or makes a mistake , go in to the facility, make sure you know that they have followed the procedure and rules to your satisfaction, and explain to them the do’s and Don’t and let them know that you are there to help them and assure them that nothing is impossible and things can be corrected satisfactorily!

Show genuine empathy whether the customer is right or wrong. A customer is not ALWAYS right. If the customer is right, ask the RIGHT questions, hear them out, acknowledge their concerns, and work towards getting THEM to propose a solution. This tells you exactly what they want! If it makes sense for everyone involved, DO IT. Then follow up afterwards 2-3 times just to demonstrate your concern for them. If the customer is wrong, be willing to push the envelope.

I agree with ALL of you. However, in my successful sales experience I have built trust with my customers/clients. I pride myself on integrity and I voice opinions that benefit them.