What do you do if your newly acquired After-Sales skills aren't translating in real-world scenarios?

Borá lá: Se as suas habilidades de pós-venda não estão sendo aplicadas efetivamente no trabalho, avalie-se, busque feedback, orientação e treinamento adicional, mantenha-se adaptável e positivo, e permaneça conectado com profissionais da área para melhorar continuamente. A paz.

Pós venda é uma etapa essencial que têm como objetivo buscar o estreitamento das relações entre empresa e consumidor. O mercado está sempre em movimento, e cabe aos profissionais tentar acompanhar as mudanças no comportamento do consumidor.

Identify areas where you may be lacking or need to improve. What does after-sales mean to you? What is its importance? What are the skills you must have? What are the basic concepts? Do you have a sufficient understanding of the after-sales process in how it is managed, its stages and problems? What skills and tools does the field in which you work require of you? What do you have to master to manage it? Customers Do we understand the mentality of customers? Can you understand their point of view? Do you have the skills to engage with the customer and create a strong friendly relationship? Evaluate by taking tests Ask your colleagues Ask for an evaluation from your manager You can use self-assessments, feedback from colleagues or mentors.

1. Think about why you want to gain after-sales skills in the first place. Is the goal to improve customer satisfaction, increase sales, advance your career? 2. Evaluate the progress you have made toward achieving your goals. 3. Review your organization's goals and objectives. Are your after-sales skills aligned with the organization's goals? 4. Ask for feedback from your supervisor or colleagues. 5. Based on your assessment and feedback, consider adjusting your goals to ensure they are relevant and achievable. 6. Create an action plan to achieve it. Identify specific steps you need to take, such as training programs or skill-building activities. 7. Regularly monitor your progress towards your goals and evaluate your performance.

Borá lá: Se suas habilidades de pós-venda não estão se traduzindo em resultados e metas não são alcançadas, é crucial identificar lacunas, buscar feedback, ajustar sua abordagem, desenvolver um plano de ação, buscar apoio adicional e persistir com determinação. Comunicar-se abertamente com a equipe também é essencial. Ao adotar essa abordagem estratégica, você estará melhor equipado para superar desafios e ter sucesso em sua função. Enfim, não desistir e continuar, sempre! A paz.

Practicing after-sales skills is crucial to improving your competence and confidence. Here are some ways to practice after-sales skills effectively: 1. Engage in role-playing exercises with colleagues or mentors to simulate common aftermarket scenarios. 2. Volunteer for projects or initiatives within your organization that require after-sales skills. 3. Seek feedback from supervisors, colleagues, or mentors after practicing post-sales skills. Ask for specific areas for improvement and suggestions for improvement. 5. Continuous learning. 6. Identify role models or industry leaders who are known for the exceptional after-sales services they provide. Study their methods and techniques, and incorporate them into your own practice.

Borá lá: Você pode melhorar seu desempenho por meio de autoavaliação, aprendizado contínuo, feedback, prática, análise de desempenho, colaboração e desenvolvimento de habilidades de resolução de problemas. Ao adotar essas práticas, você estará mais preparado para alcançar suas metas com sucesso. E borá continuar sempre. A paz.

Seeking feedback and support is essential to improve your after-sales skills and improve your performance. Don't be shy about actively seeking customer feedback regarding their experience with after-sales service. Ask for feedback from colleagues and supervisors who have observed your post-sale interactions. Seek feedback from colleagues who may have a different perspective on your post-sales performance. Take advantage of professional development opportunities, seek guidance from experienced after-sales service professionals. Participate in training sessions with a dedicated professional trainer. Join peer support groups or communities of practice focused on after-sales service.

Borá lá: Entenda as expectativas dos clientes, adapte suas estratégias de acordo com o feedback recebido, invista em desenvolvimento profissional e defina metas realistas para aprimorar seu desempenho. Além disso, recomendo a realização de cursos de análise de dados para aprofundar seu entendimento sobre como organizar as informações valiosas fornecidas pelos clientes e colegas. A paz.