What do you do if your video interviewing platform is not optimizing the global talent acquisition process?

1 Assess Needs

Begin by evaluating the specific needs of your organization and the roles you're hiring for. Consider the geographic locations of potential candidates, the types of positions, and the level of interaction required for each interview. A thorough needs assessment will help you understand where your current platform is falling short. Are there language barriers? Is the video quality poor in certain regions? Understanding these nuances will guide you in either selecting a better-suited platform or customizing the one you have to better meet global demands.

3 Explore Options

Once you have a clear understanding of what's needed, explore other video interviewing platforms. Look for features that address the specific issues you've identified. This might include better connectivity options, multilingual support, or more intuitive user interfaces. Don't be afraid to request demos or trial periods from vendors to test their platforms in real-world conditions. Make sure that any new platform you consider is scalable and can grow with your company's needs.

4 Customize Experience

If switching platforms isn't feasible, consider customizing your current one. Many platforms offer modular features or add-ons that can enhance functionality. For example, integrating a translation service can help overcome language barriers, while improved scheduling tools can accommodate different time zones. Work with your IT department or the platform provider to implement these changes, ensuring that they align with your talent acquisition strategy.

5 Train Users

Proper training can often make a significant difference in optimizing a video interviewing platform. Ensure that everyone involved in the hiring process is comfortable with the technology and understands how to use all its features. Training should be comprehensive, covering best practices for conducting video interviews and troubleshooting common technical issues. This step is crucial for enhancing the user experience for both candidates and hiring managers.

6 Monitor Progress

After implementing changes, whether it's switching to a new platform or upgrading the current one, monitor progress closely. Track metrics such as candidate satisfaction, interview completion rates, and time-to-hire to gauge the effectiveness of the platform. Regular monitoring will help you make continuous improvements and ensure that your video interviewing platform remains a powerful tool in your global talent acquisition strategy. Stay adaptable and willing to make further changes as needed to maintain optimization.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?