What does an information technology lead do?

1 Role and responsibilities

An information technology lead is a senior-level role that requires both technical and managerial skills. They are involved in planning, designing, implementing, testing, maintaining, and improving the IT infrastructure and applications of an organization. They also manage the IT budget, resources, staff, vendors, and contracts. They communicate with the users, clients, executives, and other departments to understand their requirements, expectations, and feedback. They monitor and evaluate the performance, security, and reliability of the IT systems and services. They troubleshoot and resolve any IT issues or incidents that arise. They also provide guidance, training, and support to the IT staff and users. They keep up to date with the latest IT trends, innovations, and best practices. They also ensure that the IT policies and procedures are followed and documented.

2 Skills and qualifications

An information technology lead typically needs a bachelor's degree in computer science, information systems, engineering, or a related field. Some employers may prefer a master's degree or a professional certification, such as Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or ITIL Foundation. An information technology lead also needs several years of experience in IT roles, such as systems analyst, software developer, network engineer, or IT project manager. An information technology lead should have strong technical skills in various IT domains, such as programming, database, network, web, cloud, security, and data analysis. They should also have strong managerial skills, such as leadership, communication, collaboration, problem-solving, decision-making, and strategic thinking.

3 Challenges and opportunities

As an information technology lead, one faces many challenges and opportunities. Challenges can include managing multiple IT projects and tasks with limited time, budget, and resources, as well as dealing with complex and dynamic IT systems and environments that are constantly changing. Additionally, IT risks, threats, and vulnerabilities may compromise the confidentiality, integrity, and availability of the information and systems. One must also adapt to the changing needs and expectations of the users and stakeholders while balancing the technical and business aspects of the IT solutions and services. Opportunities include leading and inspiring a team of IT professionals to foster innovation and excellence, contributing to the strategic vision of the organization to enhance its competitive advantage, leveraging the latest IT technologies to create efficient systems, developing IT skills to stay ahead of the curve, and advancing one's career in the IT field.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?