What does a senior remedy developer do?

1 Remedy platform basics

Remedy is a software suite that provides tools and frameworks for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). It is developed by BMC Software and used by many organizations to automate and optimize their IT processes. Remedy developers use Remedy's development environment, called Developer Studio, to create applications and workflows that integrate with Remedy's core components, such as the Action Request System (ARS), the IT Service Management (ITSM) suite, and the Smart IT interface.

2 Senior remedy developer responsibilities

As a senior remedy developer, you are expected to perform complex and high-level tasks related to Remedy development and administration. These tasks include designing, developing, testing, and deploying Remedy applications and customizations that meet the business requirements and best practices. You should also lead and mentor junior and regular remedy developers, while providing technical guidance and support. Troubleshooting and resolving Remedy issues and incidents, as well as ensuring the performance and availability of Remedy systems are also important responsibilities. Additionally, you should conduct code reviews, quality checks, and document Remedy solutions. You must also collaborate with other IT teams, such as business analysts, project managers, and system administrators to deliver Remedy projects and enhancements. Furthermore, researching and evaluating new Remedy features and technologies, recommending improvements and innovations is also expected of a senior remedy developer.

3 Senior remedy developer skills

To become a senior remedy developer, you need to have a strong understanding of Remedy development and administration, as well as IT service management principles and processes. Proficiency in Remedy's development languages and tools, such as ARS, ITSM, Developer Studio, Atrium CMDB, Atrium Integrator, and Smart IT is also required. Additionally, knowledge of web development technologies like HTML, CSS, JavaScript, XML, and REST APIs is essential. Furthermore, experience with databases such as Oracle, SQL Server, and MySQL is necessary. The ability to design and implement Remedy workflows, forms, filters, escalations, notifications, and reports is also important. Debugging and optimizing Remedy code and performance is another key skill. Finally, strong communication skills to effectively manage expectations and deadlines are needed. A senior remedy developer should be able to work independently or as part of a team while managing multiple projects and priorities.

5 Senior remedy developer career path

As a senior remedy developer, there are numerous ways to progress your career and build upon your skills. You could specialize in a particular Remedy module or domain, such as ITSM, ITOM, ITBM, or digital workplace. Additionally, you could gain Remedy certifications or attend trainings to demonstrate your expertise and knowledge. Furthermore, you could explore other roles with more leadership and management tasks, like project management, team management, or solution architecture. Lastly, you could look for opportunities in system development or IT service management that utilize your Remedy experience and abilities.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?