What are effective strategies for communicating with other departments in Nursing during a crisis?

2 Listen actively and empathetically

Another key aspect of communication is listening. Listening is not just hearing, but understanding and responding to what others are saying. To listen actively and empathetically, you need to pay attention, show interest, ask questions, and reflect back what you heard. This will help you to clarify any doubts, acknowledge the emotions and concerns of others, and build rapport and trust. Listening also shows respect and appreciation for the other person's perspective and expertise.

3 Use appropriate channels and tools

Communication can also be affected by the choice of channels and tools. Depending on the urgency, complexity, and sensitivity of the message, you might need to use different modes of communication, such as face-to-face, phone, email, or text. Choose the channel that is most suitable for the purpose, audience, and situation. For example, face-to-face communication is more personal and effective for resolving conflicts or delivering bad news, while email or text can be more convenient and efficient for sharing updates or documents. Also, use the tools that are available and reliable, such as radios, intercoms, or apps, and check them regularly for functionality and battery life.

4 Be assertive and respectful

Communication can also be influenced by your tone, attitude, and behavior. To communicate assertively and respectfully, you need to express your thoughts, feelings, and needs clearly and confidently, without being aggressive or passive. You also need to respect the thoughts, feelings, and needs of others, without being submissive or dismissive. To be assertive and respectful, you need to use "I" statements, avoid blaming or criticizing, use positive and constructive feedback, and compromise when necessary.

5 Seek feedback and confirmation

Finally, communication is not complete until you receive feedback and confirmation from the other party. Feedback and confirmation are essential to ensure that your message was received, understood, and acted upon correctly. To seek feedback and confirmation, you need to ask open-ended questions, request clarifications, summarize the main points, and repeat the action steps. You also need to give feedback and confirmation to others, by acknowledging their messages, answering their questions, and confirming your actions.