What are the most common communication mistakes when talking to senior executives?

2 Poor structure

Another common mistake is to present your information in a disorganized or confusing way. Senior executives have limited time and attention, so you need to structure your communication in a logical and coherent way. Start with a clear introduction that states your main message, the context, and the objective. Then, use headings, subheadings, bullet points, or numbers to organize your main points and arguments. Use transitions and signposts to guide the executive through your logic and reasoning. End with a clear conclusion that summarizes your main points, recommendations, and action steps.

3 Too much detail

While it is important to back up your claims with evidence, you should not overwhelm the executive with too much detail. Senior executives are interested in the big picture, the key insights, and the implications. They do not need to know every step, every source, or every calculation. Focus on the most relevant and impactful data, and use visuals, charts, or graphs to illustrate your points. If the executive wants more detail, they will ask you or refer to your appendix or attachments. Keep your communication concise, clear, and compelling.

4 No alignment

Another mistake is to communicate without considering the executive's perspective, needs, and goals. You should not assume that the executive shares your views, values, or priorities. You should also not ignore the executive's feedback, concerns, or objections. You need to align your communication with the executive's interests, expectations, and objectives. You can do this by showing how your message relates to the executive's vision, strategy, or challenges. You can also use language, examples, or stories that resonate with the executive. You can also address the executive's questions, doubts, or risks.

5 No engagement

The final mistake is to communicate in a one-way or passive manner. You should not just talk at the executive or read from your slides or notes. You should also not avoid eye contact, gestures, or expressions. You need to communicate in a two-way or active manner. You can do this by inviting the executive's input, feedback, or questions. You can also use open-ended questions, probes, or clarifications to understand the executive's thoughts, feelings, or concerns. You can also use verbal and non-verbal cues to show your interest, enthusiasm, and confidence.

Communication with senior executives can be challenging, but also rewarding. By avoiding these common mistakes, you can improve your communication skills, build rapport, and achieve your goals.