What are the most effective ways to address underwriter concerns?

1 Understand their role and goals

Underwriters are responsible for evaluating the exposure, loss potential, and premium adequacy of each policy. They also have to comply with regulatory, legal, and company standards. Therefore, they may have different criteria, questions, or objections than you when reviewing a policy. To address their concerns, you need to understand their role and goals, and respect their expertise and authority. Try to see the policy from their point of view, and anticipate the issues they may raise. Explain the rationale and benefits of your policy design, and provide relevant data and evidence to support your claims.

2 Communicate clearly and proactively

Communication is key to addressing underwriter concerns. You need to communicate clearly and proactively with them, and avoid any ambiguity, inconsistency, or misunderstanding. Use simple and precise language, and avoid jargon or acronyms that may confuse them. Provide all the necessary information and documentation they need to assess the policy, and update them on any changes or developments. Respond to their queries and feedback promptly and courteously, and acknowledge their concerns and suggestions. Avoid arguing or blaming them, and instead focus on finding solutions and compromises.

4 Leverage technology and tools

Technology and tools can also help you address underwriter concerns, by streamlining and enhancing the underwriting process. You can use software, platforms, or applications that facilitate data collection, analysis, and presentation, and enable faster and more accurate underwriting decisions. You can also use tools that improve communication, collaboration, and feedback, such as email, chat, video conferencing, or shared documents. These tools can help you share information, clarify doubts, resolve issues, and monitor progress more efficiently and effectively.

5 Seek feedback and improvement

Finally, you can address underwriter concerns by seeking feedback and improvement. You can ask for their opinion and evaluation of your policy design, performance, and outcomes, and listen to their praise and criticism. You can also solicit their suggestions and recommendations for improvement, and implement them where appropriate. You can also provide your own feedback and improvement ideas to them, and offer your support and assistance. By seeking feedback and improvement, you can demonstrate your commitment to quality, excellence, and innovation, and foster a culture of continuous learning and growth.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?