What are the skills to build a top change management team?

Change management is the process of leading, managing, and supporting people and organizations through change. It is a critical skill for any leader or manager who wants to achieve successful outcomes and minimize resistance, risks, and costs. But what are the skills to build a top change management team? In this article, we will explore six key competencies that you and your team members need to master to become effective change agents.

1 Vision and strategy

A top change management team needs to have a clear vision and strategy for the change initiative. This means understanding the purpose, goals, scope, benefits, and risks of the change, and aligning them with the organization's mission, vision, and values. A vision and strategy also help to communicate the change to stakeholders, inspire commitment, and overcome obstacles.

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Gijsbertus J.J. van Wulfen

Innovation keynote speaker, Number One Thought Leader Design Thinking 2024, LinkedIn Top Voice helping you and your organisation, to become amazing innovators with keynotes, workshops, and a proven innovation method.
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10 SOFT SKILLS YOU NEED LEADING CHANGE As facilitator of 100+ strategic innovation projects I like to share 10 important soft skills you need to be successful: 1. Communication: to inspire your team, and top managers. 2. Creativity: to think outside the box and to solve isssues. 3. Adaptability: to navigate all the uncertainties. 4. Empathy: for great stakeholder understanding. 5. Emotional intelligence: to help build team relationships. 6. Problem-solving: to drive change forward. 7. Resilience: to bounce back from failure. 8. Leadership: to inspire and motivate others to embrace new directions. 9. Collaboration: to build a diverse and inclusive environment. 10. Strategic thinking: to effectively lead your change initiative.

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2 Communication and engagement

Communication and engagement are essential skills for a top change management team. This means being able to convey the vision and strategy of the change, listen to feedback, address concerns, and build trust and rapport with various audiences. Communication and engagement also involve using different channels, methods, and styles to suit the needs and preferences of different stakeholders, and adapting the message and tone according to the stage and impact of the change.

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Raissa Sales

Senior Change Management Consultant & Ambassador in Business at EY Brazil | Public Relations | Purpose-Driven Innovation | Mother
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The most important resource for reaching engagement is active listening. It's a mistake just spread your campaign without doing a diagnostic with your stakeholders. If you need to prioritize something with your change management team, hear everyone is a golden choice.

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3 Empathy and emotional intelligence

Empathy and emotional intelligence are the abilities to understand and manage one's own and others' emotions, especially during times of change. A top change management team needs to have empathy and emotional intelligence to recognize and respond to the emotional reactions of people affected by the change, such as fear, anxiety, anger, or resistance. Empathy and emotional intelligence also help to foster a positive and supportive culture, motivate and empower people, and resolve conflicts and issues.

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4 Planning and execution

Planning and execution are the skills to design and implement the change initiative in a structured, systematic, and effective way. A top change management team needs to have planning and execution skills to define the scope, objectives, deliverables, roles, responsibilities, and resources of the change project, and to monitor and control the progress, quality, and outcomes of the change activities. Planning and execution also require being flexible, agile, and responsive to changing circumstances and feedback.

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5 Problem-solving and creativity

Problem-solving and creativity are the skills to identify and overcome the challenges and barriers that may arise during the change process. A top change management team needs to have problem-solving and creativity skills to analyze the root causes of problems, generate and evaluate alternative solutions, and implement the best actions. Problem-solving and creativity also involve being innovative, resourceful, and collaborative, and seeking opportunities for improvement and learning.

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6 Evaluation and measurement

Evaluation and measurement are the skills to assess the effectiveness and impact of the change initiative. A top change management team needs to have evaluation and measurement skills to define and collect relevant data and indicators, analyze and interpret the results, and report and communicate the findings and recommendations. Evaluation and measurement also help to identify the gaps, strengths, weaknesses, and lessons learned from the change process, and to plan for future changes or adjustments.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the skills to build a top change management team?

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3

4

5

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1 Vision and strategy

2 Communication and engagement

3 Empathy and emotional intelligence

4 Planning and execution

5 Problem-solving and creativity

6 Evaluation and measurement

7 Here’s what else to consider

Change Management

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What are the skills to build a top change management team?

1

2

3

4

5

6

7

1 Vision and strategy

2 Communication and engagement

3 Empathy and emotional intelligence

4 Planning and execution

5 Problem-solving and creativity

6 Evaluation and measurement

7 Here’s what else to consider

Change Management

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