What are some ways to ensure library users with disabilities feel included?

1 Adopt an accessibility policy

A library accessibility policy is a document that outlines the library's commitment, goals, and actions to provide equitable and accessible services for users with disabilities. It should reflect the library's mission, vision, and values, as well as the relevant laws and standards for accessibility. A library accessibility policy should also include mechanisms for feedback, evaluation, and improvement, as well as roles and responsibilities for staff and stakeholders.

3 Offer inclusive programs and events

Library programs and events are opportunities for users to learn, engage, and connect with others. Libraries should design and deliver their programs and events with accessibility and inclusion in mind, by considering the needs and interests of users with disabilities, providing accommodations and supports, and promoting diversity and respect. Libraries should also collaborate with community partners and organizations that serve people with disabilities, to reach out to potential users and offer relevant and meaningful programs and events.

4 Train and educate staff

Library staff play a key role in creating an inclusive and welcoming environment for users with disabilities. Libraries should provide regular and ongoing training and education for staff on topics such as disability awareness, accessibility standards, assistive technologies, customer service, and communication skills. Libraries should also encourage staff to learn from users with disabilities, to understand their perspectives, experiences, and expectations, and to respond to their feedback and suggestions.

5 Involve users with disabilities

One of the best ways to ensure library users with disabilities feel included is to involve them in the planning, development, and evaluation of library services, resources, and programs. Libraries should seek input from users with disabilities through surveys, focus groups, advisory committees, or other methods, to identify their needs, preferences, and challenges, and to co-create solutions and improvements. Libraries should also recognize and celebrate the contributions and achievements of users with disabilities, and foster a sense of belonging and community.

6 Review and improve

Accessibility and inclusion are not static or one-time goals, but ongoing processes that require constant review and improvement. Libraries should monitor and measure their accessibility and inclusion performance, using indicators such as user satisfaction, feedback, complaints, participation, and outcomes. Libraries should also keep abreast of the latest trends, best practices, and innovations in accessibility and inclusion, and adapt and update their policies, practices, and services accordingly.