Learn how to make your passenger reservation software more efficient and effective with these tips on platform, vendor, implementation, and optimization.

Passenger Reservation in airlines is typically part of a comprehensive platform which Airlines call as a PSS or a Passenger Services System. There are only a few providers in the industry for a PSS e.g. 1N, 1A or 1S to name a few. Some airlines have their own PSS as well. Approach will be very different if you have your own PSS (i.e. you can control the pace of change) from if you use any of the leading platforms in the market. However in either case, the primary focus areas need to be to modernize the following 2 areas using best of the breed solutions and integrate them with the PSS: 1. Airline Retailing (for bundling / unbundling) 2. Customer Profiles (for personalized experience) Key IATA standards to consider are NDC and OneOrder.

Your airline passenger reservation software is outdated. What can you do to make it more efficient?

If you run an airline, you know how important it is to have a reliable and efficient passenger reservation software. This system handles everything from booking, ticketing, check-in, seat assignment, baggage tracking, and loyalty programs. However, if your software is outdated, you might be losing customers, revenue, and reputation. How can you upgrade your software to meet the demands of the modern traveler? Here are some tips to help you.

1 Assess your current system

Before you decide to change your software, you need to evaluate your current system and identify its strengths and weaknesses. You can use metrics such as customer satisfaction, error rate, response time, scalability, security, and integration. You also need to consider the costs and benefits of maintaining or replacing your software. You might find that some parts of your system are still functional and compatible, while others need urgent improvement or replacement.

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Shadrach Kambai, MBA

Flight Operations Consultant| Aviation Data Analytics| Author: Skybound Harmony| CEO Cliqjets
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"I'll begin by consulting with both the ticketing and IT departments to gather their insights on the optimal replacement solution. Subsequently, I'll collaborate with the training manager to create a comprehensive transition training manual and timetable for all staff slated to utilize the new software. This training initiative will coincide with the procurement process, ensuring seamless integration. By scheduling training sessions alongside the installation phase, users will have ample opportunity to familiarize themselves with the new software and effectively implement it.

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Iniobong Otuekong

I am a Strategic Business Leader; a Travel and Tourism Professional (TTP). Building systems and structures for organizational growth.
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The Airline Passenger Reservation System is the engine of any airline and dealing with an outdated version can be frustrating as it may hinder operational optimization. By Assessing the current system, one must evaluate the potential of the system if it aligns with the present reality of continuous improvement before making a decision to change it. Transiting to a new software must have a holistic approach ensuring that no data is lost. One key thing worthy of note is ensuring that the new software must have a friendly and easy to use interphase. This will enhance customer engagement and the overall customer experience.

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Beatrice Molefe

Flight Operations Coordinator at SACAA
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Compared with the neighboring countries ensure that the country works towards continuous improvement in information technology.

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2 Choose a suitable platform

Once you have a clear picture of your software needs, you can look for a suitable platform to host your software. You have two main options: on-premise or cloud-based. On-premise means that you own and manage the hardware and software on your own servers. Cloud-based means that you use a third-party provider that offers the hardware and software as a service. Each option has its pros and cons, depending on your budget, security, flexibility, and reliability requirements.

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3 Select a reputable vendor

After you have chosen a platform, you need to select a vendor that can provide you with the software solution that matches your specifications. You should look for a vendor that has experience and expertise in the airline industry, and that can offer you features such as online booking, mobile check-in, real-time inventory, dynamic pricing, customer relationship management, and analytics. You should also check the vendor's reputation, reviews, references, and support.

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4 Implement the software

Once you have signed a contract with the vendor, you need to implement the software in your system. This involves installing, configuring, testing, and launching the software. You should work closely with the vendor and your IT team to ensure a smooth transition and minimal disruption. You should also train your staff and inform your customers about the new software and its benefits.

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5 Monitor and optimize the software

After you have implemented the software, you need to monitor and optimize its performance and functionality. You should collect and analyze data on how the software affects your operations, revenue, customer satisfaction, and loyalty. You should also solicit feedback from your staff and customers on how they use and perceive the software. You should then use this information to identify and resolve any issues or gaps, and to improve or customize the software according to your needs and goals.

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6 Stay updated and competitive

Finally, you need to stay updated and competitive in the dynamic and competitive airline industry. You should keep an eye on the latest trends and technologies that affect your customers' expectations and behavior. You should also review your software regularly and make sure it meets the industry standards and regulations. You should also be open to innovations and opportunities that can enhance your software and your service.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Puneet Sachdev

Principal Solutions Architect @ Amazon | Digital, Cloud, GenAI | Sustainability Evangelist
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Passenger Reservation in airlines is typically part of a comprehensive platform which Airlines call as a PSS or a Passenger Services System. There are only a few providers in the industry for a PSS e.g. 1N, 1A or 1S to name a few. Some airlines have their own PSS as well. Approach will be very different if you have your own PSS (i.e. you can control the pace of change) from if you use any of the leading platforms in the market. However in either case, the primary focus areas need to be to modernize the following 2 areas using best of the breed solutions and integrate them with the PSS: 1. Airline Retailing (for bundling / unbundling) 2. Customer Profiles (for personalized experience) Key IATA standards to consider are NDC and OneOrder.

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Your airline passenger reservation software is outdated. What can you do to make it more efficient?

1

2

3

4

5

6

7

1 Assess your current system

2 Choose a suitable platform

3 Select a reputable vendor

4 Implement the software

5 Monitor and optimize the software

6 Stay updated and competitive

7 Here’s what else to consider

Airline Management

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Your airline passenger reservation software is outdated. What can you do to make it more efficient?

1

2

3

4

5

6

7

1 Assess your current system

2 Choose a suitable platform

3 Select a reputable vendor

4 Implement the software

5 Monitor and optimize the software

6 Stay updated and competitive

7 Here’s what else to consider

Airline Management

Rate this article

Thanks for your feedback

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