Your clients are resistant to your unconventional process designs. How can you win them over?

Workshops. Workshops. Workshops. They allow you and your client to be transparent, honest, brutal, funny, blunt, friendly, and even upset. This creates an environment where facades do not exist. Sitting in a boardroom with a client and hashing out problems and cheering to solutions is what builds trust. Knowing that everyone in that room is in it for the same goal.

Comparto estudios de caso donde mis diseños poco convencionales han mejorado la eficiencia y reducido costos, como una planta que logró una disminución del 15% en el tiempo de entrega tras implementar un nuevo flujo de trabajo. Además, ofrezco pruebas piloto para que experimenten los beneficios antes de un compromiso total. La comunicación constante y la disponibilidad para resolver dudas son clave para que sientan que sus necesidades están siendo

When proposing unusual process designs, it's important to first establish trust with the client. The best way to do that is to lead with a solid understanding of their industry. You must also demonstrate comprehension of the particular problems they face. It’s helpful to share client stories—those in which you've used similar kinds of process designs and achieved great results. Talk about them in a way that does not violate client confidentiality but is nonetheless detailed and credible enough to serve as a decent approximation of a case study. Then tell the client how you would work with them to achieve the kind of result they would probably like to see. And do this in a way that doesn’t spend too much of their time and yours, either.

Winning over clients resistant to unconventional process designs starts with education. Break down complex concepts into relatable, easy-to-understand terms, using real-world examples that resonate with their specific industry challenges. Show them case studies or data that highlight the benefits of these innovative approaches. By demystifying the unfamiliar and demonstrating how these designs align with their goals, you can transform skepticism into enthusiasm, fostering a more collaborative relationship and paving the way for successful implementation.

Realizo talleres donde muestro cómo técnicas como el Lean Manufacturing han transformado otras industrias, destacando ejemplos prácticos como la reducción del 20% en desperdicios en una línea de producción. También uso herramientas visuales, como diagramas de flujo, para explicar cómo mis propuestas optimizan sus operaciones. A través de materiales informativos y sesiones interactivas, ayudo a mis clientes a comprender que invertir en procesos poco convencionales puede traer retornos significativos.

Fomentar un diálogo abierto es esencial para abordar las preocupaciones de mis clientes. Organizo reuniones regulares donde escucho sus inquietudes y comparto mis perspectivas sobre cómo mis diseños pueden alinearse con sus objetivos. Por ejemplo, en una conversación reciente, discutí cómo un cambio en la gestión de inventarios podría mejorar la rotación de productos y aumentar las ganancias. Utilizo encuestas para recoger feedback y ajusto mis propuestas según sus necesidades, mostrando que valoro su opinión y estoy comprometido a encontrar soluciones que funcionen para ambos.

To persuade clients who are not easily won over, it is necessary to lay out the kind of value they can expect to get from the process design you are offering them, particularly when it is an unconventional one. Speak their language, and lay it all out in a clear business case that you are making for them. Highlight the returns they can expect—not just in the short term but in the long term as well. Use data and example-driven projections. If you can, offer a small-scale implementation of your design so the client can see firsthand how it works with minimal risk. If necessary, develop a prototype that gives the client a sense of how the design will work as well as how the returns will come.

To convince clients of the value in unconventional process designs, focus on demonstrating tangible benefits. Use data-driven insights to showcase potential improvements in efficiency, cost reduction, and quality. Create simulations or visualizations that clearly illustrate the process's impact, making abstract ideas more concrete. When clients can see the direct correlation between your design and their business outcomes, resistance often turns to support positioning your approach as not just innovative but essential to achieving their strategic objectives.