A disconnect between your ITIL (Information Technology Infrastructure Library) service desk and IT operations can result in delayed issue resolution and diminished service quality. To bridge this gap, consider these strategies:

• Implement regular sync meetings: Schedule weekly meetings to ensure both teams are aligned on priorities and ongoing projects.

• Use a shared communication platform: Tools like Slack or Microsoft Teams can facilitate real-time updates and collaborative problem-solving.

• Establish clear escalation paths: Define and document the process for escalating issues to avoid confusion and ensure timely resolution.

How do you ensure seamless communication between your ITIL service desk and IT operations?