Your production is facing delays in the automotive industry. How do you inform key stakeholders effectively?

Derzeit kommt es aufgrund einiger unerwarteter Schwierigkeiten zu Verzögerungen in unserer Fahrzeugproduktion, wir arbeiten mit Hochdruck daran, diese Probleme zu lösen; wir danken Ihnen für Ihre Geduld und werden Sie über unsere Fortschritte auf dem Laufenden halten.

When addressing issues like this in my career some years ago, the following actions were essential: 1. We designated an internal contact person to centralize communication with stakeholders efficiently and reliably, ensuring timely updates on ongoing actions. 2. We committed to realistic deadlines, pushing the limits to resolve the problem swiftly, even if it incurred additional costs. 3. We treated the issue not as routine but as an emergency, emphasizing its immediate priority over regular company operations. 4. We conducted a thorough analysis of the causes of these delays and implemented preventive solutions to minimize recurrence."

Before formally informing all stakeholders it is mandatory to have assessed the whole impact and its financial consequences. If not panic is behind the door. With a clear and precise analysis the damages can be limited and reduced to minimal.

Take the problem on directly. There's no sense in delaying the inevitable. Be as specific as you can into why the milestone won't be met and what you're doing about it. If you don't have the detailed information you need to make these statements, admit to it and commit to research them. Before you even do this, however, I'd look to systems that provide you warnings of impending issues. Way better to give your customer a possible heads up than to tell them you won't be able to meet the standard.

Importante envolver a equipe, deixando claro o motivo que o levantamento está sendo feito. Ela é o fator predominante para que os seus dados sejam o mais fidedigno possível.

Be concise, be factual and have a strategy, details matter. This is the problem, this is what is being done to manage the problem, this is where we are now. Best outcome, worst outcome new target and impact. Nobody wants reports that are full of, he said, she said. Be honest and realistic and to the point. Agree a new action plan and update on any deviations that will impact what has been stated. Nobody needs a busy inbox of emails to say nothing has changed.

Communication is essential in any aspect of the industry. Information must be clear and transparent, so that it can be understood by everyone, from the technical engineer in charge to the less educated people. The way we handle communication allows people to get involved, to become part of the solution, not the problem, helps to gain trust and support from the team and, in a way, allows for an environment that is more conducive to the growth of individuals and the team.

Communicate as soon as you can. Understand what you need to discuss and how you can resolve the issue. Don’t be afraid to ask for help. Try to talk before the issue has impacted them and if they can work with you.

- Be precise in your message - Always try to be crystal clear in your conversations to have a faster response... - Particularly in R&D domain this is most important one ...

A forma como você reunirá sua equipe, não importa muito, desde que todos possam ouvir e entender claramente o objetivo que você quer alcançar. E o mais importante, que motive a participação e opinião de pessoas com visões distintas. Isso faz com que o grupo como um todo se interesse pelo assunto e contribua com o processo.

Communication channels in the industry are essential for the relationship between employees and employers, and they are diverse. Major impacts can and should be managed by a communications department for customers, whether through videos, social media, or other diverse and current channels.

Envie a comunicação o mais rápido possível após identificar o problema. Atrasos na comunicação podem levar a desconfiança e frustração. Informar as partes interessadas rapidamente demonstra transparência e compromisso com a resolução do problema.

Envolva a equipe e responsabilize os pelo resultado. A empresa depende de todos, mas todos dependem da empresa. É uma troca, e isso precisa ser comprado pela equipe, para que a contribuição seja tenha o máximo de participação e envolvimento possível. O Equilíbrio da comunicação é o alicerce do resultado.

Nobody wants to hear bad news, but to hear bad news last is unacceptable. Be aware, be mindful and be on top of developments. Communication is key, relaying critical information in an effective and timely manner will build a positive relationship.

In einer datengetriebenen Branche wie der Automobilindustrie ist es unerlässlich, unsere Entscheidungen auf Fakten zu stützen. Meine Erfahrung hat gezeigt: Eine klare und präzise Kommunikation, die auf konkreten Daten basiert, überzeugt unsere Stakeholder am meisten. Indem wir die Ursachen der Verzögerung genau analysieren und unsere Stakeholder mit relevanten Zahlen und Fakten versorgen, können wir deren Verständnis für die Situation fördern und gemeinsam nach optimalen Lösungen suchen.

Timing is most important part as letting them know in advance gives them good time to make a sound decision, which impacts the organisation directly and indirectly. I always ensure that the company team members and stakeholders are on the same page in most of the matter to achieve the common goal.

Crie um canal com os mais interessando, são eles que irão lhe passar o andamento e as respostas que precisa, para mudar o curso das ações se necessário.

Esteja aberto a receber feedback e perguntas das partes interessadas. Monitore as respostas e esteja preparado para fornecer informações adicionais ou esclarecimentos. Isso demonstra que você está comprometido com a resolução do problema e valoriza a opinião das partes interessadas.

Após a comunicação inicial, acompanhe regularmente para fornecer atualizações sobre o progresso na resolução dos atrasos. Mantenha as partes interessadas informadas sobre quaisquer mudanças adicionais e continue a garantir que todos estejam cientes do status atual. O acompanhamento regular ajuda a manter a confiança e a transparência durante todo o processo.

In einer schnelllebigen Branche wie der Automobilindustrie können sich Situationen schnell ändern. Meine Erfahrung hat gezeigt: Regelmäßige Updates ermöglichen es uns, flexibel auf neue Entwicklungen zu reagieren und unsere Kommunikation entsprechend anzupassen. Indem wir unsere Stakeholder stets über den aktuellen Stand informieren, können wir gemeinsam nach den besten Lösungen suchen und sicherstellen, dass alle Beteiligten auf dem gleichen Stand sind.

Follow up is rather missed part. Once the team starts to work and production delay happens and team doesn’t follow up for fixing it impacts the revenue indirectly and client suffers. Therefore timely follow ups is the key ingredient to get them problem fixed.

Follow up is rather missed part. Once the team starts to work and production delay happens and team doesn’t follow up for fixing it impacts the revenue indirectly and client suffers. Therefore timely follow ups is the key ingredient to get them problem fixed.

Iam inclined to believe that, regular meetings, discussions, Validation tests, followups, clear communication are critical. Also involving all the stake holders who are related in discussions often helps in any gaps of communication.