As a Global Emergency Management Disaster Risk Expert, navigating communication clashes during a crisis requires a strategic and empathetic approach. First, establish a clear and agreed chain of command to streamline decision-making. Foster an environment of open communication where team members feel heard and valued. Utilize technology to ensure real-time information sharing and updates. Conduct regular briefings to align everyone on the current situation and next steps. Encourage active listening and empathy to understand diverse perspectives and mitigate conflicts. By prioritizing clarity, collaboration, and compassion, you can effectively steer your team through the chaos. Evacovation was developed keeping such robust comms in mind.

Communication and record keeping go hand in hand, all communication must be reduced to writing brief note or summary of the communication and a date/time log must be kept, including who communicated with whom, these notes are important for both incident review and lessons leaned where context/content and communication chronology are important factors, this record must be started early in the incident management system.