The Fall of Kabul (leading up to, during, and after) taught me valuable lessons: (1). Your plan must be viewed as having a low probability of succeeding (Bayesian Probability Theory + Bayesian Networks will illustrate that--if the team is sincere). Why? Because there are so many unaccountable (unforeseen) variables. The process is invaluable and must be addressed. (2). Previous commentaries have rightly pointed to stacked communications; most wise. I tested that during the fall of Afghanistan, and it saved us. (3). Not always applicable but worthy of having in place is a predetermined meeting place--not just one, but at least two providing alternatives. (4) Leading from the front, if needed--crucial at times.

To effectively handle miscommunications during disaster response, prioritize clarity using consistent messaging and standardized terminology. Foster open communication so team members feel comfortable voicing concerns and asking questions. Utilize multiple channels to disseminate critical information, combining verbal and written methods. Implement feedback loops to confirm understanding by having team members summarize instructions. Finally, regular training and simulation exercises should be conducted to enhance familiarity with communication protocols, which can significantly reduce confusion in real situations. What additional strategies have you found effective in managing team communication during emergencies?

In general - brevity is king. A Bottom-Line-Up-Front (BLUF) helps. Breaking comms into “What”, “So What”, “Now What” type sections help. Clear accountability for defined action items matters. Setting clear expectations for updates to impacted stakeholders matters. Last one - Common dictionary matters - from 9/11 New Yorker’s call ambulances “buses”… initial Incident Commanders asked FEMA to send every bus they had to ground zero… every avenue of approach was blocked by tour buses, school buses, or any other type of bus FEMA could find. So make sure when lives matter both parties are speaking the same language / eliminate jargon and send ambulances not tour buses ;).

Listening…. We don’t do it enough. We are eager to speak, slow to listen. We command, not relate. It’s not just what we say, it’s how we say it that matters…