You're applying for a job in Case Management. How can you stand out from other candidates?

Start by emphasizing any certifications or specializations relevant to case management. Mention any formal education in social work, psychology, or related fields. If you have completed specific training programs or workshops that are directly applicable, make sure these are front and center in your resume and cover letter.

I agree to use the STAR method. Tell the situation, describe the goal (task), what action did YOU take, and what were the results. When you mention the results provide how it changed the company or help employees (use percentages, numbers) or saved the company money.

Case management demands a unique blend of skills, including strong organizational abilities, effective communication, empathy, and problem-solving. Provide concrete examples of how you’ve applied these skills in past roles or situations. Quantify your achievements when possible, such as by mentioning how you managed caseloads efficiently or improved client satisfaction rates.

I believe that in case management, showcasing your skills is crucial. It is essential to use the STAR method to detail specific instances demonstrating your proficiency in communication, problem-solving, advocacy, organization, and collaboration. These are the foundational skills in being an efficient and effective case manager. Being able to describe the situation, outline the task, explain the actions taken, and share the successful outcomes, illustrating your adaptability and effectiveness in diverse scenarios, sets you apart from your peers.

Employers are looking for candidates who are not only skilled but also deeply committed to the field of case management. Share your motivation for working in this area, perhaps by telling a story about what drew you to this career path or a particularly rewarding experience you’ve had helping clients.

I used my cover letter to explain my passion for our target population. In writing it, it felt less than professional. In my interview, it was explained how appreciated that was. Program managers want to know that you are dedicated to their target population, and if you have any personal connections to this community. Don't hesitate to include that extra detail in your cover letter and during your interview!

Demonstrate your interest and initiative by researching the employer and understanding their mission, values, and the populations they serve. Tailor your application to reflect how your experience and values align with theirs, and mention any specific programs or initiatives of theirs that you admire and why.

Always research the employer! Having clarifying questions about the program and the role is an additional opportunity for you to showcase your skills. If you can ask a nuanced and specific question in your interview, you can highlight your skills in a more engaging way!

After submitting your application, send a polite follow-up email to reiterate your interest in the position and to thank the employer for considering your application. If you’ve had an interview, personalize your follow-up with references to specific topics or conversations you had, showing your attentive engagement and continued enthusiasm for the role.