You're faced with a client requesting extra services. How do you navigate beyond the agreed staffing scope?
When your client asks for more than what was initially agreed upon in the staffing services contract, it can be quite the tightrope walk. You want to maintain a good relationship and possibly generate additional revenue, but you also need to protect your business from scope creep—the tendency for a project's requirements to increase over time. In staffing, this can mean requests for more candidates, different skill sets, or extended support. The key is to approach these requests with a balance of flexibility and firmness, ensuring that your client feels heard and valued, but also setting clear boundaries to maintain your service's integrity and profitability.