You're faced with client requests to expand the project scope. How can you handle this diplomatically?
When clients seek to broaden the project's scope, striking a balance between accommodation and boundary-setting is key. To navigate this challenge:
- Clarify project parameters. Review the original agreement and gently remind clients of what was initially scoped.
- Offer structured choices. Present options for additional work, including timelines and costs, to manage expectations.
- Communicate openly. Maintain an ongoing dialogue to understand their needs while explaining your capacity constraints.
How do you maintain project integrity when clients push for more? Share your strategies.
You're faced with client requests to expand the project scope. How can you handle this diplomatically?
When clients seek to broaden the project's scope, striking a balance between accommodation and boundary-setting is key. To navigate this challenge:
- Clarify project parameters. Review the original agreement and gently remind clients of what was initially scoped.
- Offer structured choices. Present options for additional work, including timelines and costs, to manage expectations.
- Communicate openly. Maintain an ongoing dialogue to understand their needs while explaining your capacity constraints.
How do you maintain project integrity when clients push for more? Share your strategies.