You're faced with a dissatisfied client. How can you turn their dissatisfaction into satisfaction?
A dissatisfied client can be a hidden opportunity for growth. To transform their experience:
- Listen actively and acknowledge their concerns without defensiveness.
- Provide a swift, transparent remedy or action plan.
- Follow-up to ensure the resolution met their expectations and solicit feedback for improvement.
How have you turned a challenging client situation into a positive outcome?
You're faced with a dissatisfied client. How can you turn their dissatisfaction into satisfaction?
A dissatisfied client can be a hidden opportunity for growth. To transform their experience:
- Listen actively and acknowledge their concerns without defensiveness.
- Provide a swift, transparent remedy or action plan.
- Follow-up to ensure the resolution met their expectations and solicit feedback for improvement.
How have you turned a challenging client situation into a positive outcome?