You're faced with unexpected additional costs in a project. How can you inform the client with empathy?
When project costs exceed initial estimates, it's crucial to approach clients with transparency and sensitivity. Here's how to convey the message effectively:
- Prepare a clear explanation. Break down the reasons for the cost overrun and how it impacts the project.
- Offer solutions or alternatives that could mitigate additional expenses.
- Reassure the client of your commitment to quality and value within their budget constraints.
How do you approach conversations about cost overruns? Share your strategies.
You're faced with unexpected additional costs in a project. How can you inform the client with empathy?
When project costs exceed initial estimates, it's crucial to approach clients with transparency and sensitivity. Here's how to convey the message effectively:
- Prepare a clear explanation. Break down the reasons for the cost overrun and how it impacts the project.
- Offer solutions or alternatives that could mitigate additional expenses.
- Reassure the client of your commitment to quality and value within their budget constraints.
How do you approach conversations about cost overruns? Share your strategies.