Delays are inevitable in the airline industry, but how you handle them can make all the difference. By focusing on clear communication, empathy, and proactive solutions, you can turn a negative situation into a positive experience:

• Communicate promptly: Inform passengers immediately about the delay, its cause, and the expected resolution.

• Show empathy: Acknowledge their frustration and apologize sincerely, showing that you understand their inconvenience.

• Offer solutions: Provide options like meal vouchers, rebooking on the next available flight, or accommodation if necessary.

How do you manage customer dissatisfaction during delays? Share your strategies.