You're leading a team with diverse needs. How do you balance empathy and assertiveness?
Leading a diverse team requires the delicate balance of understanding individual needs while maintaining a firm direction. Here’s how to achieve this balance:
How do you balance empathy and assertiveness in your team? Share your strategies.
You're leading a team with diverse needs. How do you balance empathy and assertiveness?
Leading a diverse team requires the delicate balance of understanding individual needs while maintaining a firm direction. Here’s how to achieve this balance:
How do you balance empathy and assertiveness in your team? Share your strategies.
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BE EMPATHETIC AND ASSERTIVE Leading a team with diverse needs requires understanding each member's unique perspectives and challenges. By actively listening and showing genuine care, I ensure everyone feels valued and supported. At the same time, I set clear expectations and boundaries, providing guidance and making decisive decisions when necessary. This combination of empathy and assertiveness fosters a respectful and productive team environment where all can thrive.
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The real skill to develop here is Listening. Listening comes in 3 forms: - Inner-self listening - Listening to other - Listening to internal systems and the organisation These levels of listening are essential for understanding before acting, ensuring that decisions bring the right stakeholders on board and reflect the team’s perspectives. Ultimately, the most important thing is to deeply understand your customers—whoever they may be—as their needs and insights should guide the direction.
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Balancing empathy and assertiveness in a diverse team means listening closely to each member's needs while setting clear expectations. Empathy lets team members feel heard; assertiveness keeps things moving forward. Acknowledge concerns but focus on collective goals, showing that while you value input, you’re committed to guiding with purpose. This approach builds trust and empowers everyone to contribute their best.
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Um líder empático fortalece os vínculos com sua equipe, promovendo um ambiente harmonioso e uma relação de confiança, o que resulta em maior engajamento e produtividade. O conceito da empatia assertiva é simples: para ser um bom chefe, você precisa importar-se pessoalmente com as pessoas ao mesmo tempo que as confronta diretamente. Se confrontá-las sem se importar com elas, cairá na armadilha da agressividade ofensiva. Lembre-se! Saber ouvir é um bom começo!
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Balancing empathy and assertiveness means listening to team needs while setting clear expectations. Listen Actively: Understand individual needs by acknowledging their concerns. Example: If someone has personal commitments affecting work, offer flexibility or task sharing. Set Clear Expectations: Be understanding, but reinforce project priorities and deadlines. Example: Communicate urgency while supporting them with resources to stay on track. Encourage Feedback: Value team input and address issues promptly. Example: If a process is slowing productivity, thank them for the feedback and work on a solution. This approach supports your team while keeping everyone aligned with goals.