When it comes to systems management in the cloud, there are several types of software tools to choose from, depending on the scope and level of abstraction they offer. Cloud management platforms (CMPs) provide a comprehensive and integrated solution for managing multiple cloud environments and services, such as provisioning, orchestration, monitoring, governance, and cost optimization. Cloud service management (CSM) tools focus on managing specific cloud services, such as compute, storage, or networking. Configuration management (CM) tools help you manage the configuration and state of your cloud resources, such as servers, containers, or applications. Examples of these software tools include CloudBolt, Scalr, Morpheus, CloudHealth, Turbonomic, Cloudability, Ansible, Chef and Puppet. Reporting and documenting the incident will help you inform and reassure the stakeholders, as well as provide valuable insights for improving your cloud security posture.