COLLABORATION IS KEY...... You should have representation from the IT teams (admin / security / support) with clearly outlined RACI, within your automation CoE. This will ensure a 2 way comms and keep the relevant teams abreast on dependencies, changes & preparedness on planned / unplanned outages, upgrades, introduction of emerging automation technologies

Best way is to leverage CoE approach. CoE teams keep talking to various depts and identify potential processes for automation. Once evaluated and valiated, these are put in the Automation pipeline. The pipelines are discussed and prioritized with stakeholders and then subsequent sessions are conducted with team to share detailed plans of process automation.

- Want to get your IT team on board? Start with a friendly chat! - Using simple words makes a world of difference. Avoid tech jargon; think of it like explaining your favorite movie plot to a friend. - For example, when discussing automation, say, "We want to make this process faster," instead of "We need to integrate an RPA solution." - Set up regular catch-ups to keep everyone in sync. And remember, visuals like flowcharts can be your best friend—who doesn’t love a good diagram? 🗺️ - So, roll up your sleeves and make communication a team sport! The smoother you talk, the smoother the project.

To bridge communication gaps with the IT team in complex projects: Speak in terms of outcomes: Focus on what needs to be achieved, not just how to do it, avoiding unnecessary technical jargon. Use shared documentation: Create accessible repositories with flowcharts, specifications, and FAQs. Assign a point of contact: Designating a liaison between areas ensures clarity and continuity in communication. Encourage feedback: Ensure the IT team can voice concerns or suggestions regarding feasibility and adjustments.

Eu gosto sempre de manter um ambiente central de gestão dos projetos em gerais, e não seria diferente para os projetos de automação de processos. Centralizar o projeto em uma ferramenta como o Trello, ClickUp, faz com que a comunicação fiquei mais ágil. Em projetos de automação é interessante que se tenha reuniões diárias, as daily, para alinhamento e acompanhamento das principais entregas. Toda atualização de avanço ou regresso deverá ser reportado na ferramenta para que o acompanhamento seja em tempo real. É interessante ter algum dashboard para gestão das entregas. A comunicação deverá ser Clara e Objetiva, se adaptando ao nível de maturidade de cada equipe.