You're setting up a call center team. How can you equip them with affordable headsets?

2 Compare different types

There are different types of headsets available for call center agents, each with its own pros and cons. For example, corded headsets are usually cheaper and more durable, but they limit your mobility and may require adapters or extra cables. Wireless headsets offer more freedom and flexibility, but they are more expensive and need to be charged regularly. Single-ear headsets allow you to hear your surroundings and communicate with your colleagues, but they may not block out enough background noise. Dual-ear headsets provide better sound quality and isolation, but they may be heavier and hotter to wear.

3 Read reviews and ratings

One of the best ways to find affordable headsets that meet your expectations is to read reviews and ratings from other users and experts. You can find online reviews on various platforms, such as Amazon, Trustpilot, Consumer Reports, or PCMag. Look for honest and detailed feedback that covers the pros and cons of different headsets, as well as their performance, durability, comfort, and customer service. You can also ask for recommendations from other call center managers or agents who have experience with different brands and models.

4 Test and trial

Before you commit to buying a large number of headsets, you should test and trial a few samples to see how they work in your environment. You can ask for free or discounted samples from some vendors or manufacturers, or you can buy a few units and return them if you're not satisfied. Testing and trialing will allow you to evaluate the sound quality, comfort, ease of use, and compatibility of different headsets, as well as get feedback from your agents. This way, you can avoid wasting money on headsets that don't suit your needs or preferences.

5 Negotiate and buy

Once you've found the headsets that meet your requirements and budget, you can negotiate and buy them from the best source. You can compare prices and offers from different vendors or manufacturers, and look for discounts, bulk deals, free shipping, or extended warranties. You can also negotiate for better terms, such as payment plans, return policies, or technical support. Don't be afraid to ask for what you want and shop around for the best value.