You've been laid off from your customer service management job. How will you network to find a new one?

1 Update your online presence

Before you start reaching out to potential contacts, make sure your online presence reflects your current situation and your desired direction. Update your LinkedIn profile, resume, portfolio, and social media accounts with your latest achievements, skills, and projects. Highlight your customer service management experience and the value you can bring to a new employer. Use keywords that match the job titles and descriptions you're targeting. Also, make sure your online presence is consistent, professional, and positive. Avoid posting anything that could damage your reputation or make you seem bitter or desperate.

2 Identify your network

Your network is not just your former colleagues and bosses. It's also your friends, family, alumni, mentors, clients, vendors, and anyone else who knows you and your work. Make a list of people who can help you in your job search, either by providing referrals, recommendations, introductions, or information. Prioritize those who are in your desired industry, company, or role, or who have connections to them. Also, think of ways you can help them in return, such as sharing resources, insights, or feedback.

3 Reach out with a purpose

Once you have your list of contacts, start reaching out to them with a clear and respectful message. Explain your situation briefly, express your interest in their field or company, and ask for their advice, guidance, or support. Don't ask for a job directly, unless they indicate they have an opening or know someone who does. Instead, focus on building rapport, showing your value, and learning from their experience. Be polite, grateful, and flexible. Follow up with a thank-you note and keep in touch until you find a new opportunity.

4 Expand your network

Networking is not only about contacting people you already know. It's also about meeting new people who can open new doors for you. To expand your network, you can join online communities, forums, groups, and events related to customer service management. You can also attend webinars, workshops, courses, and podcasts that offer valuable insights and skills for your field. Participate actively, share your opinions, ask questions, and connect with the speakers and attendees. Show your enthusiasm, curiosity, and expertise. You never know who might notice you and offer you a chance.

6 Be persistent and positive

Networking after a layoff can be challenging and frustrating. You may face rejection, silence, or competition. You may feel discouraged, anxious, or isolated. But don't give up. Networking is a long-term process that requires patience, perseverance, and positivity. Keep reaching out to new and existing contacts, keep learning and improving your skills, and keep looking for opportunities. Celebrate your small wins, such as getting a reply, a referral, or an interview. Seek support from your network, mentors, or coaches. And remember, your customer service management skills are valuable and in demand. You will find a new job that matches your talents and aspirations.