• Listen actively: Give your full attention to the people involved in the conflict. Maintain eye contact, nod to show understanding, and avoid interrupting. • Stay calm and neutral: Avoid taking sides and maintain an impartial stance. • Approach it as a collaboration: Try to find common ground and solutions. • Communicate assertively and respectfully: Use effective communication skills. • Follow up and follow through: Follow up on what you've discussed and take action. • Learn and improve: Reflect on what you learned and how your actions had a positive outcome.

To manage workplace conflicts, I prioritize addressing issues early to prevent escalation. I approach conflicts with an open mind, actively listening to all perspectives to understand the root causes. Maintaining a calm and neutral stance is key to fostering constructive dialogue. I encourage collaboration by focusing on shared goals and finding mutually beneficial solutions. When needed, I use mediation techniques or involve a third party to ensure fairness. Ultimately, my goal is to resolve conflicts in a way that strengthens relationships and improves team dynamics.

While at Educor, I upheld professionalism when caught between two senior executives in conflict by maintaining a neutral stance and focusing on the company's objectives. I listened to both parties without taking sides, ensuring that each executive felt heard and respected. I facilitated open communication, encouraging constructive dialogue to find common ground. I remained calm and composed, even in tense situations, and prioritized resolving the conflict through collaboration and mutual understanding. By keeping the company’s best interests in mind and demonstrating empathy and respect, I was able to navigate the situation professionally.

Mantener el profesionalismo entre dos altos ejecutivos en conflicto es clave. Primero, evita tomar partido; mantente neutral y enfocado en tus responsabilidades. Comunica de manera clara y transparente con ambas partes, priorizando los objetivos organizacionales. Sé un facilitador de soluciones al proponer ideas constructivas, pero sin involucrarte emocionalmente en el conflicto. Además, evita los rumores o críticas, y mantén una postura respetuosa y profesional. Si el conflicto afecta tu trabajo, considera acudir a Recursos Humanos o a un mediador. Enfócate siempre en aportar valor y demostrar madurez profesional.

Remain neutral and do not take sides, because this will help to keep the conversation focused on work-related matters. Only discuss work-related matters and be respectful to both, so that the conversation remains productive and efficient. Keep it confidential and set boundaries, therefore, this will help to prevent any personal issues from interfering with the work. Make them realize they share similar goals, thus, this can help to build a sense of teamwork and cooperation. Seek the assistance of HR or a mentor, because they can provide valuable guidance and support in resolving any conflicts or issues that may arise.