User frustration and resistance in ERP training are common, but manageable with the right approach. Start by breaking down the training into small, digestible chunks - don’t overwhelm users with too much info at once. Use real-life examples that relate directly to their daily tasks, making the training feel practical and valuable. Encourage hands-on practice and provide ongoing support, letting users learn at their own pace. This approach helps reduce resistance and builds confidence in using the ERP system effectively.

Frustration and Resistance can come in various phases of an ERP implementation. A proper contol is needed during the Training period as it can demotivate and break the user trust on the new system. Start with Listening and understanding the challenges users face. Communicating the "why's" behind the change. and how the new solution simplifies tasks, increases efficiency, and supports their daily responsibilities. Avoiding one size fits all approach and offer role-specific training to show employees how the system impacts their work directly. Phase wise approach where starting with high impact and easy to learn features can build more confidence

ERP user training needs to focus on the tangible benefits of the relevant ERP modules in terms of improved working conditions, streamlined business processes, better decision-making and proactive relations with customers, suppliers and other stakeholders. It must include hands-on ERP experience with business scenarios related to the post-implementation workplace. Ongoing ERP user support ensures that the imparted ERP skills are corrected applied to the work activities for sustainable engagement leading to ERP experience accumulation and continuous process improvement with the ERP's evolving capabilities.

We do 3 different types of trainings for end users depending on their roles. 1> In-App interactive user guide training that will build trust and confidence of the end user on ERP interface and they become familiar with the system. 2> ERP normal face to face training session with group of users of each department. Never mix 2 departments in same training which will increase risk of frustration and conflicts between users of different departments. > On job training when user starts using the system we put them on hyper care and deploy our trainer on floor for a month who will assist them with how to use system during their regular working time. Above strategy will keep you close with end users to observe behaviour, satisfaction and success.

Moreover users resistance comes due to change environment in ERP training. Most of users feel comfortable in existing way of working. You have to analyse major cause and plan your strategy accordingly. You have to take session to explain why ERP is important for growth of organisation through better efficiency of users and individual growth is also associate with it as they gain skill of new software application. You can recognise user with different title as ERP expert or Master of ERP etc to motivate and encourage them to take interest in training of ERP.