Here's how you can cultivate innovation and creativity in your hospitality organization.

La diversidad dentro de la Hoteleria es fundamental, ya que hay puestos que requieren de habilidades y características personales muy propias de cada individu@. Se debe tener respeto por el prójimo y ayudar en lo más que se pueda para que est@s trabajador@s se sientan comod@s dentro de su centro de trabajo.

To cultivate innovation and creativity in your hospitality organization, foster a culture that encourages experimentation and risk-taking, where employees feel empowered to share new ideas without fear of judgment. Implement regular brainstorming sessions or innovation workshops to generate fresh perspectives and solutions to challenges. Provide resources and support for employees to pursue innovative projects or initiatives, allowing them to explore new concepts and approaches. Recognize and reward creativity and innovative thinking, reinforcing the value of innovation within the organization and motivating others to contribute their ideas.

Embracing diversity is essential for building a more inclusive and equitable world. It enriches our lives, drives innovation, and strengthens our communities. By educating ourselves, promoting inclusive practices, celebrating differences, and being allies, we can create a society where everyone feels valued and respected. Embracing diversity is not just the right thing to do—it is the key to a brighter, more prosperous future for all.

El ensayo y error debe ser una alternativa a los conocimientos adquiridos en el centro de trabajo, ya que l@s trabajador@s son capaces de innovar con sus propuestas para así crear una mejora continúa y señalarle a l@s encargad@s y supervisor@s donde se encuentran las áreas de oportunidad donde puedan implementarse cambios y asi estás innovaciones lleguen a Gerencias y Direcciones para su correcto análisis e implementación.

Encouraging risk is essential for unlocking innovation, driving personal and organizational growth, and fostering a culture of continuous learning. By creating a safe and supportive environment, rewarding experimentation, providing resources, leading by example, and encouraging diverse perspectives, individuals and organizations can embrace risk as a pathway to success. Taking risks is not just about the potential rewards; it is about pushing boundaries, challenging the status quo, and realizing our fullest potential. In a world of constant change, those who dare to take risks will be the ones who shape the future.

Investing in training is a strategic imperative for any organization that seeks to thrive in a competitive and dynamic environment. By enhancing employee performance, boosting morale and retention, fostering innovation, building a strong organizational culture, and ensuring compliance, training delivers substantial benefits that far outweigh the costs. Effective training programs require careful planning, a variety of methods, the use of technology, and a commitment to continuous improvement. By prioritizing training, organizations can empower their workforce to achieve excellence and drive long-term success.

Invertir en tecnologías de información es crucial para el organigrama del equipo ya que atraves de sistemas de trabajo como lo son Navision y New Hotel, por nombrar algunos, permiten tener control de ocupación hotelera, disponibilidad de habitaciones en la sábana, control de llaves de cuartos, amenidades y beneficios, ventas de upgrades y en general todas las necesidades que los huéspedes presenten en el momento de su experiencia en el Hotel. Es benéfico para el Front Desk tener un correcto control de todas las funciones, características y necesidades del Hotel.

Gathering feedback from guests and staff is a vital aspect of organizational improvement and innovation. Implementing effective feedback systems and taking feedback seriously can lead to significant benefits, including improved guest satisfaction, enhanced employee engagement, and increased operational efficiency. By listening to the needs and desires of both guests and staff and acting on their feedback, organizations can create a culture of continuous improvement and innovation that drives long-term success.

Las diversas cajas de comentarios, narraciones de experiencias, quejas, felicitaciones, bitácoras e informes de comentarios de l@s huéspedes, nos permiten crear áreas de oportunidad para ser atendidas a la brevedad y así poder lograr un mejor manejo de quejas y sugerencias para ampliar el panorama de lo que el cliente espera del servicio.