Here's how you can effectively handle challenging feedback or criticism as a motivational speaker.

More often than not, this person is talking about themselves and their situation not you and what you have said. if they are wanting to be heard it may be because they feel that they have been treated unfairly. Very rarely is the answer yes or no, so listen actively - this could improve your next speech

Often it's the tone and words used in the criticism that gets our goat. We get irritated, angry and instinctively defensive. One way to stay calm is to leave the feedback be for some time (overnight); then re-read it focusing on the contents only, not the tone and words; then rewrite the feedback as if you were giving it to another using the principles of giving feedback, being positive, offering a bit of 'how' etc. Doing this will also help in the next step, assessing if it's fair.

As pessoas não se expressam apenas por palavras, mas também por muitos elementos não verbais, como as expressões faciais, os gestos, a conexão visual e o tom de voz, além de outros recursos como efeitos sonoros, músicas, figuras, objetos, efeitos de luz etc. Todos esses elementos são importantes em uma palestra, pois está cientificamente provado que mais de metade do que comunicamos se transmite por linguagens não verbais. O bom palestrante utiliza de modo eficaz todas estas formas de comunicação, simultaneamente, para que suas mensagens sejam impactantes, transmitindo emoção verdadeira, de modo que o conteúdo e a forma estejam congruentes, contribuindo para dar credibilidade à mensagem.

just breathe and listen - this is not about you, this is about them - what can you learn from their experience or grievance?

Remember that sometimes we don't know what we don't know. When you are assessing the challenging feedback, try not to jump to conclusions - whether the critics are valid or not. One thing I am always doing would be, I seek for clarification from the counter party: What is he envisioning, How he wants me to react, What is the rationale behind his thought, What is the end outcome he would like to achieve.

Thank the person for their perspective. Their map of the world differs from yours. Share your perspective from your view of the world. And agreeing to have fifteenth perspectives is not a matter of right or wrong, it's about understanding

O principal foco do palestrante deve ser em estar concentrado na mensagem a ser passada durante a sua palestra, mas também focado no público que vai participar. Digo “participar”, porque a mensagem é transmitida de modo muito mais completo quando o palestrante olha nos olhos de cada pessoa. Eu já fiz mais de 5.500 palestras sendo assistido por mais de 1,5 milhão de colaboradores de empresas que me contrataram. Para que o público seja realmente sensibilizado, o que é dito pelo palestrante precisa ser verdadeiro. Não deve ser um conteúdo copiado aqui e ali, e sim a experiência verdadeira, a realidade genuína, vivenciada por quem fala. Com esse conteúdo autêntico, real, a naturalidade e a peculiaridade de sua fala serão muito mais reais.

I’ve found that it’s worked well to thank the people giving you feedback and processing and responding only if necessary later on. Responding in the moment can often come across as defensive. When you have the opportunity to walk away, you’re able to analyze the feedback given to you. Some feedback needs to be taken on board and actionably addressed to improve your content or speaking style, while other feedback may not resonate or serve you and it is ok to have thanked them for their feedback and yet not act on it.

When we have understanding of the various perspectives, we also broaden our views and hence, take our personal development up another notch, adapt and make necessary changes. This is what continuous improvement is all about too.

if you want to speak on multiple platforms then stay curious, ask questions, evolve your questioning, learn from each exchange, have opinions