Here's how you can explore various Technical Support roles for beginners.

Research Roles and Requirements: Look into different types of technical support roles, such as help desk support, desktop support, IT support specialist, etc. Understand their responsibilities and required skills

Helpdesk technicians are the frontline warriors of IT support. They assist users with basic technical issues, ranging from software installations to troubleshooting hardware problems. This role is perfect for those who enjoy problem-solving and working directly with people. It provides a solid foundation in IT support, offering valuable experience in customer service and technical troubleshooting.

If you are a beginner in IT and want to start a career in IT, start with dispatch requests, smart hand and eyes requests or backfill help desk roles. Dispatch requests will give you a limited experience but it will be different kind of requests so you will know what type of role you would like more in future, smart hand and eyes will give you some experience on the networking side, and backfill roles can give you a limited desktop support experience and customer service experience. after working in these roles you can know If you enjoy working in IT or not, and you can move on to full-time roles after 1-2 years

You must have people's skill and good work ethics, being approachable and Proactive is a must in this role. The knowledge will come in time, it is important to learn as much as you can from your senior colleagues. Moreover, a great advise will be creating your own folder and everything you learn you write a "how to" by doing this the Next ticket with the same issue will be resolve very fast, giving the user a great experience and also your own satisfaction. Once you resolve a ticket, don't just disconnect with the user, always ask: Is there anything else I can help you with? I'm only in the first year of my career, and from day one I've being doing what I wrote above, it is worhty trust me.

You get to solve day to day technical problems and get hands-on experience as problems start with you before you they can even be escalated

Ser especialista técnico significa que tienes la habilidad para solucionar problemas difíciles relacionados con tecnologías específicas como sistemas operativos, software o redes. También implica mantenerte al día con las últimas novedades y mejoras en tu campo, y ser capaz de ofrecer soluciones efectivas tanto a clientes como a otros equipos. Además, necesitas ser bueno comunicándote y trabajando en equipo, ya que parte de tu rol incluye dar consejos técnicos especializados y colaborar con otros profesionales para resolver desafíos técnicos importantes.

Support analysts delve deeper into technical issues, often focusing on specific systems or applications. They analyze and resolve complex problems that go beyond the scope of a helpdesk technician. This role requires a keen analytical mind and a strong understanding of IT systems. It’s a great fit for those who enjoy investigating intricate issues and providing detailed solutions.

Em minha experiencia mesmo não sendo serviços home office sempre esteve presente o suporte remoto e isso é muito normal, e para sempre ajudar nesses serviços a comunicação tem que ser sempre clara e concisa seja por chat ou telefone e claro estar familiarizado com as ferramentas de conexões remotas

Stop being puzzled by the jargonized roles that industry keeps spinning up - decide what nuances of Technical Support you want to work on. The first point of difference that can set you apart from the rest is choosing a customer-facing role. Yes, it might sound like an unpopular opinion, but trust me, client interactions, from a product/technical standpoint can shape your thought process. You will start looking at things from the end user's lens, and that's where the true essence of being a support professional is! The next step would be to decide the level of technical aptitude you are comfortable with. There are roles with literally zero tech requirements but are not scalable in the longer run. So, think through and decide for yourself!